IN Case Manager

COLUMBUS MEDICAL SERVICES LLC• IN, US, IN

1h•$0 - $54,000•Hybrid

About The Position

The Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD). The role ensures access to waiver, Medicaid State Plan, and community-based supports, and works within a person-centered framework to advocate for meaningful outcomes while complying with Indiana DDRS, BQIS, and organizational standards. This is a field-based position serving members in Fayette County, Indiana, including the Connersville area. Frequent travel within the assigned service area is required. Administrative work is completed remotely when the Case Manager is not conducting member visits. Candidates must reside in or near the assigned service area, subject to possible exceptions based on business needs, and must have reliable transportation. Evening and weekend hours may be required based on business needs. The Case Manager coordinates with participants, families, guardians, providers, state agencies, and community partners; develops and updates person-centered plans; conducts assessments and required visits; monitors services, outcomes, risks, and satisfaction; and completes documentation, compliance, and incident-reporting activities. The position also supports resource navigation, advocacy, natural supports, and community integration. The role requires a qualifying combination of education and experience, or qualifying nursing credentials and experience. Candidates must be able to work independently, travel for field activities, and use case management systems and Microsoft Office 365. Other duties and responsibilities may be assigned or changed at any time.

Requirements

Meet one of the following qualification pathways: a bachelor's degree in a human-services-related field from an accredited institution; a bachelor's degree in any field plus at least one year of full-time direct experience working with individuals with I/DD; RN licensure/registration plus at least one year of experience in a human-services setting; or, in lieu of a bachelor's degree, at least four years of relevant human-services, social-services, or related experience, including at least one year of direct experience supporting individuals with I/DD.
Demonstrate initiative, accountability, and the ability to work independently.
Have strong interpersonal and relationship-building skills.
Demonstrate commitment to person-centered practices and advocacy.
Be able to travel as required for in-home visits, provider meetings, and community-based work.
Hold a valid state driver's license.
Maintain current automobile insurance and reliable access to a personal vehicle.
Reside within the assigned service territory; exceptions may be made based on business needs.
Be proficient in Microsoft Office 365, including Outlook, Word, Excel, and Teams, and in case management/documentation systems.
Know person-centered planning, case management practices, and professional documentation standards.
Be able to interpret and accurately apply policies, procedures, and state regulations.
Have strong analytical skills to assess situations, evaluate data, and determine appropriate actions.
Be able to identify issues, collect and analyze information, and draw valid conclusions.
Be skilled at clearly explaining rules, regulations, and services to individuals, families, and stakeholders.
Have advanced written communication skills, including report writing, case notes, and professional correspondence.
Have effective presentation and verbal communication skills and the ability to engage individuals, families, providers, and interdisciplinary teams.

Responsibilities

Build and maintain collaborative relationships with waiver participants, families, guardians, providers, DDRS/BQIS state agencies, and community partners.
Follow HIPAA, state regulations, and organizational policies while preserving the confidentiality and integrity of records.
Facilitate strengths-based, person-centered Individualized Support Plans (PCISPs) aligned with each individual's goals and vision for a meaningful life.
Complete annual planning activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).
Convene and lead Individual Support Team (IST) meetings at least semi-annually, ensuring participation by the individual and authorized representatives.
Conduct required in-person visits, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).
Maintain contact through visits or meetings at least every 90 days to provide oversight and develop relationships.
Monitor service delivery and utilization through visits, calls, and meetings to confirm alignment with the PCISP and authorized supports.
Identify, assess, and address risks to support individuals' health, safety, and well-being.
Monitor individual satisfaction and service effectiveness and support quality improvement and standardized surveys.
Complete case notes and document encounters within required timelines, including minimum monthly contact and documentation within seven days.
Complete monitoring checklists, post-meeting documentation, and required follow-up within established timelines.
Complete, submit, and track incident reports in accordance with BQIS requirements and communicate appropriately with stakeholders.
Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.
Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.