Case Manager- SUD Program (11049)

Baltimore Crisis Response, Inc • Baltimore, MD

11d • $20 - $24 • Hybrid

About The Position

CarePoint Response, Inc. (CPR) is seeking a dedicated and compassionate Case Manager to support individuals experiencing substance use and behavioral health challenges through intensive case management and community-based support services. In this role, you will work directly with participants to develop individualized Person-Centered Service Plans (PCSPs), connect individuals to housing, healthcare, behavioral health treatment, and recovery resources, and provide ongoing support to help individuals transition from crisis to stability. This position operates within a multidisciplinary team that includes Peer Recovery Specialists, Clinicians, and community providers, and plays a vital role in improving outcomes for individuals across Baltimore City.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related human services field required
• Minimum of 2–3 years of experience working with individuals experiencing mental illness, addiction, and/or co-occurring disorders required
• Valid driver’s license required
• Must be willing to transport clients using company vehicles when necessary
• Strong interpersonal and communication skills
• Ability to provide trauma-informed and person-centered support
• Experience with case management systems and electronic documentation
• Strong organizational skills and ability to manage multiple priorities in fast-paced environments
• Commitment to ethical, recovery-oriented, and culturally responsive care

Responsibilities

• Conduct individualized needs assessments and develop Person-Centered Service Plans (PCSPs) with participants
• Maintain a caseload and provide trauma-informed, recovery-oriented case management services
• Assist individuals in accessing housing, healthcare, substance use treatment, employment resources, and community supports
• Support participants in navigating complex systems including social services, healthcare, legal systems, and housing programs
• Provide services in community-based settings including shelters, outreach locations, and other non-traditional environments
• Participate in outreach shifts, including occasional evenings/weekends, as part of 24/7 program coverage rotation
• Provide transportation support using company vehicles when necessary to ensure access to appointments and resources
• Collaborate with Peer Recovery Specialists, clinicians, and external providers to ensure coordinated care and continuity of services
• Participate in case conferences, operational meetings, and multidisciplinary team discussions
• Maintain accurate, timely documentation and data entry in accordance with program standards and funder requirements
• Track participant progress and update service plans as needs evolve
• Support program data collection and outcome tracking initiatives

Benefits

• Medical, Dental, Vision Insurance (100% employer-paid healthcare premiums for most available medical plans)
• Life Insurance & LTD
• 403(b) Retirement Plan
• Vacation, Sick, Personal & Holiday Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level