SUD Operations Manager

Anew Behavioral Health•Akron, OH

5d•Hybrid

About The Position

The Operations Manager (OM) provides administrative support to all employees at the assigned site(s) and ensures that quality services are provided to clients. The OM also represents Anew Behavioral Health for the site(s) and builds/maintains relationships with external vendors, providers, and contract personnel.

Requirements

Excellent interpersonal skills (verbal and written)
Organizational skills
Proficiency in MS Office
Ability to utilize online EHR and HRIS platforms
Knowledge of insurance and collection of payment processing
Understanding and adherence to HIPAA and HIPAA 42CFR compliance
Minimum of 2-3 years in a supervisory role
1 year of experience providing services to clients
Must pass all Federal and State background checks.
Other background checks will be conducted for licensures and certifications according to company policy.

Nice To Haves

A bachelor’s degree in a closely related field is preferred.

Responsibilities

Recruit, train, and supervise location staff, including clinicians, administrative personnel, and support staff.
Foster a positive and inclusive work environment that promotes professional growth and development.
Conduct regular performance evaluations and provide coaching and feedback to ensure high performance and accountability.
If OM is LPCC or LISW it is the responsibility of the OM to sign off on notes and provide 1 weekly group supervision.
Ensure adherence to all relevant regulations, licensing requirements, and accreditation standards.
Coordinate and participate in quality assurance audits, striving to achieve a minimum score of 80% per site and work quarterly with QC Team to review quarterly/monthly intake, treatment plan, and ongoing audits.
Implement corrective actions and improvements as needed to maintain and enhance service quality.
Oversee relationships with external vendors and service providers, negotiating contracts and ensuring service delivery meets expectations.
Monitor vendor performance and address any issues or concerns in a timely manner.
Collaborate with the Operations Manager and executive team to develop and execute strategies for client acquisition and retention.
Monitor client census and service utilization, aiming to achieve a minimum of 150 clients averaging 50 units of service per month per site.
Provide 16 Hours of Billable Services per week and complete 1 Monthly CEU to be uploaded to the Anew Academy.
Cultivate positive relationships with clients, families, referral sources, and community partners to support business growth and client satisfaction.
Promote a positive organizational culture aligned with the agency's values and mission.
Monitor employee satisfaction and turnover rates, aiming to maintain a turnover ratio of no more than 20% annually.
Implement initiatives to enhance employee engagement, morale, and retention.
Other duties as assigned.