Case Manager-Arkansas CARES- Part Time

Fillmore Campus•Little Rock, AR

8d•Onsite

About The Position

The Case Manager supports clients at Arkansas CARES, a residential treatment facility serving women with co-occurring substance use and mental health disorders who reside with their children. The role helps clients obtain vital records and access public benefits, community resources, and supportive services. It coordinates with the office manager, treatment team, medical providers, government agencies, and community organizations, and transports clients to approved appointments and activities using agency vehicles. The Case Manager maintains accurate case-management documentation, protects confidential information under HIPAA, 42 CFR Part 2, and agency policies, and advocates for clients’ continuity of care. The position requires flexibility, professionalism, compassion, and the ability to manage multiple priorities in a residential treatment setting, including occasional emotionally challenging situations. The role participates in staff meetings, training, and supervision and may perform additional duties assigned by organizational leadership. This is a part-time, safety-sensitive position with full access to protected health information while on duty and performing work within the scope of the role. Access must be for cause, consistent with job responsibilities, and related to legitimate business purposes.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Knowledge of community resources and public assistance programs.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Ability to establish professional, supportive relationships with clients from diverse backgrounds.
Ability to maintain confidentiality and professional boundaries.
Basic computer proficiency and ability to complete professional documentation.
Valid driver's license with an acceptable driving record.
Ability to pass criminal background and drug screening requirements.
Ability to sit, stand, and walk for extended periods.
Ability to maintain the audio and visual discrimination and perception needed for observation, communication, reading, writing, and operating office equipment and agency vehicles.
Ability to safely transport clients using agency vehicles.
Ability to work in a residential treatment environment with occasional exposure to emotionally challenging situations.

Nice To Haves

Associate's or bachelor's degree in Social Work, Human Services, Psychology, or a related field.
Experience working with individuals experiencing substance use disorders, mental health disorders, or co-occurring disorders.
Experience working in residential treatment or behavioral healthcare.
Knowledge of Medicaid eligibility and public benefit application processes.
Familiarity with electronic health records (EHR).
Ability to de-escalate stressful situations and work effectively with clients experiencing crisis.
Strong advocacy and resource coordination skills.

Responsibilities

Assist clients in obtaining vital records, including birth certificates, Social Security cards, driver's licenses, and state identification cards.
Assist clients with applying for and maintaining benefits, including Medicaid, ARHOME/insurance coverage, SNAP, WIC, TEA/TANF, SSI/SSDI, and other community assistance programs.
Coordinate referrals to community agencies and help clients access employment, education, childcare, and other supportive services.
Coordinate with the office manager regarding client appointments, medical providers, specialists, DHS, probation/parole, and other community resources.
Safely transport clients to appointments, benefit offices, and other approved activities using agency vehicles.
Maintain accurate documentation of case-management activities in accordance with agency policies and state licensing requirements.
Communicate regularly with the treatment team about client progress and identified needs.
Help clients develop problem-solving skills and increase independence in accessing community resources.
Advocate for clients when appropriate to support continuity of care and access to needed services.
Maintain confidentiality in accordance with HIPAA, 42 CFR Part 2, and agency policies.
Participate in staff meetings, training, and supervision as required.
Perform other duties as assigned by the Program Director, Administrator, Medical Director, or CEO.