Case Manager - Fordham Village

Jericho Project•New York, NY

3d•$53,000 - $55,000•Hybrid

About The Position

The Jericho Project Case Manager will be responsible for providing residential and long term support services to homeless and at-risk adults transitioning into permanent housing. The Case Manager will carry a caseload of approximately 20 to 25 formerly homeless and/or low income individuals. Case Manager will be required to have frequent contact with tenants, weekly and/or monthly face-to-face meetings, telephone conversations, and aftercare contacts. Frequent electronic exchanges with colleagues is expected.

Requirements

A Bachelor’s degree in human services or related field.
Must possess strong organizational, writing, communication, and computer skills.
Some relevant experience working with low-income or homeless populations.
Candidates must be self-starters with the skills and energy to work within the community.
The Case Manager is regularly required to, type, use hands and fingers, reach with hands and arm.
The Case Manager is regularly required to walk, stoop, and kneel.
The Case Manager is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift.
Occasionally the Case Manager is required to lift items less than 5 pounds.
The Case Manager is regularly required to move throughout the facility while carrying out job duties.
Ability to travel to various sites.
One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs.
Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Nice To Haves

Fluent in Spanish is strongly preferred.

Responsibilities

Provide direct case management services (on-site and in the field). Case management services will include but not be limited to mental health and substance use assessments, developing and updating service plans, assistance with obtaining public assistance, Social Security benefits/entitlements and other publicly available resources that may be beneficial to the tenant.
Using a person centered approach, provide case management services and assessments rooted in evidence based models such as Motivational Interviewing, Critical Time Intervention and Harm Reduction.
Utilize electronic health record. Maintain accurate and up-to-date tenant files/charts.
Coordinate and document clinical case management and psychosocial services while also documenting the overall effectiveness of the case management services provided. Case Managers will develop an Individual Service Plan and review the plan periodically to document process toward goals.
Serve as a liaison between tenant and community providers.
Facilitate groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
Complete referrals to medical, mental health, and other outside providers.
Collaborate with Workforce Opportunities Staff to assist tenant in developing employment related goals, where applicable.
Ensure overall compliance with organizational and funder regulations. Adhere to documentation requirements as assigned by leadership and funder regulation/standard.
Coordinate aftercare services and follow-up contacts for post-discharge updates.
Conduct outreach and engagement including apartment visits and inspections.
Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
Work with Property Management staff to assist tenant to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors. Mediate landlord-tenant disputes that threaten housing stability.
Utilize trauma informed interventions and culturally responsive engagement techniques to assist tenants with overcoming barriers to housing stability.
Participate in community initiatives to fulfil Jericho Project’s mission to end homelessness.
Provide crisis intervention as needed.
Provide all services in a manner that respects cultural differences amongst tenants.
Carry out other duties as assigned by leadership.