Case Manager - Multiple Openings

NWSDS • Salem, OR

10h • Hybrid

About The Position

NorthWest Senior and Disability Services (NWSDS) is a local intergovernmental agency that empowers seniors and adults with disabilities through programs that promote dignity, choice, and independence. We are seeking qualified applicants for multiple full-time, permanent Case Manager positions based in our Salem office.

Requirements

• A minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required.
• Bachelors degree in social sciences or any related field
• Work or volunteer experience working directly with consumers in social service type settings.
• Experience can be substituted for education.
• Any combination of related education and relevant work experience equaling at least 4 years.
• Background Check. All positions must pass a basic criminal history check.
• Conviction of a crime may not necessarily prohibit employment.
• Some may require additional clearance, including but not limited to national or state fingerprinting.
• Driving for Agency Business. Applicants must possess a current driver's license in their state of residence and acceptable driving history.
• May require proof of personal automobile liability insurance [ORS Chapter 806] and use of a personal vehicle for business use.
• Case Managers work in both office and community settings to meet the needs of consumers.
• The position involves a combination of desk-based tasks, in-person visits, and collaboration with community partners.
• Work is performed in an office environment as well as in the community, including consumers’ homes, care facilities, and partner agency sites.
• The noise level is typically moderate and consistent with a standard office environment.
• The position requires regular travel within the service area using an agency or personal vehicle.
• Work may be subject to frequent interruptions and occasional exposure to emotional or crisis situations.
• Contact with the public in homes, facilities, or community settings may involve exposure to contagious illnesses, domestic animals, or individuals experiencing behavioral or emotional distress.
• Case Managers are regularly required to sit, stand, walk, reach, bend, talk, and hear.
• The position involves frequent use of hands for computer work, documentation, and telephone communication.
• Occasional lifting or carrying of materials or equipment weighing up to 20 pounds may be required.
• The position also requires the ability to perform tasks involving fine motor skills and sustained attention.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Nice To Haves

• Knowledge of social service programs, community resources, and eligibility requirements.
• Ability to interpret and apply state and federal rules and regulations.
• Strong communication, organization, and problem-solving skills.
• Ability to work effectively with diverse populations and in a team environment.
• Commitment to the agency’s mission and core values of integrity, professionalism, service, and compassion.

Responsibilities

• Conduct assessments to determine eligibility and service needs using approved state tools (e.g., Oregon ACCESS, CAPS).
• Develop, implement, and update person-centered care plans in accordance with regulations and agency policy.
• Coordinate services such as in-home care, residential placements, transportation, and medical or social supports.
• Monitor consumer progress, reassess needs, and adjust service plans as needed.
• Maintain accurate and timely case documentation and reporting.
• Collaborate with internal teams and community partners to support consumers’ wellbeing.
• Provide information, referrals, and technical assistance to consumers, families, and providers.
• Ensure compliance with confidentiality, privacy, and mandatory reporting requirements.

Benefits

• Medical/Dental 100% paid for employee and 90-98% for dependents
• generous Paid-time off including vacation, sick leave, personal leave, and holidays
• Public Employee Retirement (PERS)
• Employee Assistance Plan
• Long Term Disability
• Employment qualifies for Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level