Case Manager

Iris Family Support Center•Fort Wayne, IN

7d•Hybrid

About The Position

The Community Partners Case Manager will report directly to the Community Partners Supervisor and provide services for Community Partners for Safe Families. This role involves working independently in the field, providing home-based and community-based services to families referred from various sources. The Case Manager must exercise professional judgment to assess needs, develop individualized service plans, manage crises, and make sound decisions in real-time. Responsibilities include conducting home visits, intakes, and assessments, coordinating supportive services, and maintaining an ongoing caseload. The role utilizes evidence-based, trauma-informed practices to support family stabilization and child safety. Case Managers engage new families, coordinate with service providers, manage their schedules, and prioritize needs to ensure consistent, high-quality support.

Requirements

Communication (Verbal/Written)
Relationship Rapport Building / Engage Clients
Ethical Practice
Trauma Informed Approach
Critical Thinking Skills
Resiliency
Continuous Learning
Personal Accountability
Problem-solving
Demonstrates maturity
Must have reliable daily dependable transportation to use on the job and transport others.
Operator of vehicle must have valid driver’s license and proof of insurance.
Ability to maintain strict confidentiality, per agency requirements.
Time management/ Prioritization
Initiative
Develop rapport and a trusting relationship with clients while being supportive, strengths-based, and sensitive to needs of families in crisis; understanding individual differences in ability, learning, and personalities
Demonstrate motivation and ability to learn the dynamics of child abuse and neglect.
Demonstrate motivation and ability to work with professionals involved in working on behalf of clients.
Understanding of and empathy for clients served, including those of different cultures, races, ethnic identities and special needs.
Climb and maneuver steps in narrow hallways and in small rooms
Tolerate strong odors
Lift and physically manipulate up to 60 pounds
Read printed material in poorly lighted areas
Operate video, telephone, and other common standard office equipment
Discern and evaluate sounds, interactions, and movements in multiple situations in order to determine the potential for child abuse and neglect
Use senses of sight, hearing, and smell to evaluate the safety of the environment for children
Operate and transport others in a motor vehicle
Ability to respond rapidly to rescue a child
Communicate and teach parents and children of varying intellectual capabilities and languages
May be subjected to infectious diseases, substances, and contaminated articles physically out of the control of the children supervised
Environment may require safety precautions such as being in homes with animals, pests or other exposures to safety.
Sit for extended periods of time.
Travel is expected for this position, including daily travel within the region assigned to complete client visits and occasional travel within the state for required trainings and meetings.
The assigned region includes Allen, Whitley, DeKalb, Noble, Steuben and LaGrange Counties.
One year of full-time experience in home management, home maintenance, and/or child-care.

Nice To Haves

Bachelor’s Degree in Human Services, Social Work, Education or directly related field preferred.
Experience working with families/parents/children in a human service organization a preference.
Life or job experience caring for children.

Responsibilities

Successfully deliver services to referred families.
Maintain caseload as assigned to meet productivity requirements, which includes assessment and ongoing case management work.
Conduct creative and persistent outreach to enroll clients into services (including, but not limited to, face-to-face visits, drop-byes, phone calls/texts, social media).
Provide intake and assessment of all families on case load within required timelines and use program database and agency equipment to complete documentation and other job duties.
Visit individuals in homes and provide information on agency services and connect families to supportive services for their needs to prevent child abuse and neglect.
Complete case notes in a detailed, yet succinct, finished format.
Complete scheduled appointments within the parameters of the specific program involved.
Establish an emotionally supportive, non-judgmental, trusting relationship with parent(s), using independent judgment and adjusting as needed.
Assist clients with achieving goals and objectives set forth in case plan within time frame established and coordinate hand off visits with partner agencies if applicable.
Serve as client advocate and respect all agency and program confidentiality policies.
Independently establish a case plan with goals, objectives and activities with each client, reviewing and rewriting, as well as setting new goals as circumstances change. This case plan will incorporate the needs identified by the referral source as well as the needs identified by the staff and the client. This case plan will guide services.
Exercise discretion and judgment in identifying plans of action to achieve goals and objectives, including day-to-day direct contact with clients, government entities, other agencies, and courts.
Advocate on behalf of the client and link the family to additional community resources and services.
Complete all required paperwork in various databases within established format and deadlines.
Work within an environment of frequently changing priorities, deadlines and duties.
Provide client transportation as necessary to complete goals of the program and client case plan.
Assist with crisis assistance as needed, such as hands-on lice treatments.
Teach and role model parenting techniques to the family using approved methods and materials.
Teach home management, financial management, childcare, discipline, nutrition and personal skills as appropriate.
Report any case that may involve “imminent harm” or “threatened harm” to a supervisor immediately.
Attend 8 to 12 in-service training sessions per year.
Meet with supervisor for supervision as required by service standards, department requirements and “best practices” of supervision.
Attend court hearings, case conferences, team meetings, department meetings, and other meetings as required.
Performs other duties as assigned.
Travel within all counties in the assigned region: Allen, Whitley, Noble, LaGrange, Steuben, and DeKalb counties.
Perform other duties as assigned.