Case Manager

Nation’s Finest•Menlo Park, CA

8d•Hybrid

About The Position

The Case Manager is responsible for supporting participants in achieving stability, wellness, and long-term self-sufficiency. This position provides client-centered case management, outreach, housing navigation, and employment support as needed. The role ensures a safe, supportive, and orderly environment while connecting clients to individualized services, resources, and opportunities.

Requirements

Minimum 1 years of experience in case management, housing navigation, social service, outreach, homeless programs or residential program support preferred.
Bachelor’s degree in social work, psychology, or related field strongly preferred.
Knowledge of social services, housing programs, employment resources, and crisis intervention strategies.
Strong interpersonal, communication, and organizational skills.
Demonstrated ability to manage administrative tasks across multiple funding streams, ensuring compliance with program requirements and reporting standards.
Proficiency with Electronic Health Records (EHR) systems, client tracking databases, and documentation standards.
Understanding of program budgeting, cost allocation, and performance outcome tracking.
Commitment to trauma-informed, client-centered, and culturally responsive practices.

Nice To Haves

Veteran status is desirable but not required.

Responsibilities

Conduct client screenings, intakes and assessments to determine eligibility, needs, and goals for a variety of services offered by Nation’s Finest.
Develop, implement, and monitor Service Plans (SP) in collaboration with clients.
Provide strengths-based case management services including advocacy, goal setting, crisis intervention, and ongoing progress monitoring.
Responsible for the coordination and provision of supportive services including financial assistance, income and health benefits, income maximization supports, and health care navigation.
Educate clients on program expectations and support them in adhering to rules, policies, and personal goals.
Conduct outreach in the community, including encampments and service sites, to engage individuals and connect them with resources when needed.
Build and maintain relationships with landlords, housing providers, and community agencies to expand services and direct referral opportunities.
Maintain complete, accurate, and confidential case files, including eligibility documentation, case notes, service plans, and progress reports.
Track and report client outcomes to ensure compliance with agency standards and multiple funding requirements.
Coordinate services with other staff, programs, and external partners to ensure clients receive holistic, integrated care.
Assist with budget adherence and meeting program performance goals.
Promote a calm, safe, and respectful environment within the program facility.
Supervise common areas, sleeping quarters, and outdoor spaces to ensure cleanliness, orderliness, and productive client engagement.
Monitor compliance with program rules and address behavioral or crisis situations promptly.
Observe and document client medication management (program-specific) and maintain accurate records.
Facilitate group sessions, workshops, and/or life skills activities as assigned.