Kane County Case Manager

DOVE Center • Saint George, UT

2d • Onsite

About The Position

The Case Manager provides survivor-centered advocacy and case management services to individuals experiencing domestic violence and sexual assault. Working in rural community-based settings, the Case Manager supports clients in crisis by assessing needs, developing client-driven action plans, providing safety planning, and connecting survivors to community resources and supports that promote stability and self-sufficiency. Services are delivered in person and by phone, using a trauma-informed and culturally responsive approach. The Case Manager builds professional, supportive relationships with clients while maintaining clear boundaries and honoring client autonomy and self-determination. This role requires flexibility, strong organizational and time-management skills, and the ability to work collaboratively within a multidisciplinary team. Case Manager is expected to remain current with best practices in victim advocacy through required training and ongoing professional development.

Requirements

• Demonstrated cultural competency and ability to effectively work with those from diverse backgrounds and lived experience
• Ability to remain flexible and adapt effectively in a fast-paced, trauma-informed environment
• Ability to maintain professionalism and appropriate boundaries in high-stress or challenging situations
• Ability to communicate effectively with client’s, staff, and community partners in complex situations
• Ability to respond effectively to crisis situations while maintaining emotional regulation and providing calm, supportive guidance
• Demonstrated integrity and commitment to DOVE’s mission
• Ability to build professional relationships with program participants and colleagues to create an atmosphere of empathy, safety, support and collaboration in the workplace.
• Ability to work independently and collaboratively as part of a multidisciplinary team
• Ability to assess client needs and provide trauma-informed, survivor-centered and strengthsbased support
• Strong organization skills and ability to manage time, documentation and multiple priorities effectively
• Preferred Bachelor’s degrees in Social Work or other Behavioral Science filed and two years of experience in human services; or an associate degree in a human services or related field and three years of experience in human services; or five years of experience in human services
• Ability to work evening and weekends as program needs require
• Strong organizational, time management, and self-direction skills, with the ability to complete tasks with minimal supervision
• Ability to work independently and collaboratively as part of a multidisciplinary team
• Computer proficiency with word processing, spreadsheets, databases, and email platforms, including Google Workspace and Microsoft Office applications
• Knowledge of community resources and referral processes, or ability to quickly acquire this knowledge
• Valid driver’s license, current auto insurance, reliable transportation
• Ability to pass required background checks (BCI) per UT DHHS contract
• Excellent written and verbal communication skills
• Knowledge of and ability to comply with local, state and federal laws pertaining to confidentiality

Responsibilities

• Provides case management services, including intake, needs assessment, safety planning, development of client-driven action plans, referrals to community resources, and timely documentation
• Provides court advocacy; assistance with filing protective orders/stalking injunctions, safety planning and attending court with clients when needed.
• Engage in ongoing case staffing and supervision with program manager
• Provides child care for clients’ children during groups, individual therapy sessions and court advocacy appointments to support client participation in services
• Integrate financial empowerment education and support into case management services
• The Case Manager will document all client interactions within 24 hours of meeting with the client
• Assists with outreach events and community activities, including availability to support evening and weekend events as needed
• Participate in the Hospital Advocate Response Team (HART) on-call rotation, providing crisis response and support as required
• Additional duties may be assigned as necessary to support evolving program needs, staffing changes, team coverage, and continuity of services. In these circumstances, a supervisor will approve these duties to ensure they do not change the core purpose of this position

Benefits

• 401k 3% match after six months of employment
• PTO
• Premium Pay
• Insurance (Medical/HSA, EAP COBRA Qualified, Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree