Case Manager

The Salvation Army USA Central Territory•Galesburg, IL

15d•$21 - $25•Hybrid

About The Position

Responsible for case management services including: outreach, completing intake materials, assessment of client needs, provision of direct assistance, case plan development and compliance, discharge planning, and follow up care. Position includes providing resource referrals, screening participants for eligibility with various funding partners, and administering assistance according to agency and funder standards.

Requirements

Bachelor’s degree in social work, sociology, criminal justice, psychology or human service preferred, or significant related experience may be considered in lieu of a degree.
A minimum of three to five years knowledge and work experience related to Social Services and supporting others through Case Management is preferred.
Familiarity with local resources, Continuum of Care and homeless service providers.
Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
Ability to establish policies and procedures; holding others accountable to the same.
Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, and case management databases.
Close attention to detail and a high level of confidentiality
Ability to multi-task several projects concurrently
This individual will only commit resources of The Salvation Army that have been allocated or approved.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the 360 Life Center Director informed of all critical issues relating to their area of responsibility.
This position may be required to do light physical work.
To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and make a public presentation.
This individual must be able to travel to meet the needs of the position. A valid MVR is required.
Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
Resolve conflicts in a positive manner.
Treat staff, clients, and visitors with courtesy.
Respect others’ property and person.
Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

Responsibilities

Conduct client intake interviews to determine eligibility for programs or agency referrals.
Provide case management services to clients to include, but not limited to: reviewing intake material for accuracy, assessing client needs, provision of direct assistance, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation
Ensure that all clients have access to a case manager through appointments and walk-ins
Establish first contact within appropriate time frame
Meet with clients weekly or as otherwise determined
Attempt to meet for discharge planning
Document client information and progress through HMIS, SIMS by WellSky, or other required database.
Record, track and submit statistical information as scheduled to maintain compliance with DHS, HUD, United Way, FEMA and The Salvation Army.
Attend monthly Continuum of Care (COC) meetings as directed
Determine client eligibility.
Act as an advocate for clients when needed
Maintain all client records ethically and confidentially.
Strive to meet the outcomes of programs and grant projects. Position works alongside the following initiatives: Homeless Prevention (IDHS-HP)
Attend conferences, seminars and staff meetings as directed.
In administering programs, uphold the policies, goals and mission statement of The Salvation Army.
Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
Maintain compliance in The Salvation Army’s “Safe From Harm” Certification.
Other duties as assigned by 360 Life Center Director
Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.