Case Manager: Bannock Youth and Family Center

Volunteers of America Colorado•Denver, CO

3d•$21 - $23•Onsite

About The Position

This Case Manager role is directly responsible for the service provision and housing assistance for the participants engaged in programs housed out of the Bannock Youth and Family Center. Current programs serve youth and youth head of households ages 18- 24 who are literally homeless as well as participants with justice involvement. Service modalities include Motivational Interviewing and Critical Time Intervention. Job duties include conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connection to income resources and/or public benefits, determining rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. Requires use of personal vehicle for securing and maintaining housing for the participants enrolled in the program.

Requirements

Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
Utilization of various databases including Homeless Management Information System and Service Point.
Ensures equitable and inclusive services.
Ensures that participant(s) has an active voice in programming.
Bachelor’s degree in human services, social work, or a closely related field or related experience.
At minimum, one year of direct, full-time case management experience working with youth who are experiencing homelessness.
Experience working with literally homeless population; youth and youth headed households.
Familiarity with current housing market information, housing trends and available resources
Crisis intervention skills
Colorado driver’s license and state-mandated automobile insurance.

Nice To Haves

1 year of experience directly relevant to the program which this position will work within
In depth knowledge and skill in the application of Critical Time Intervention, Motivation Interviewing
Proficient written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud-based applications.
Strong time-management and prioritization skills.
Experience working both independently and, in a team-oriented, collaborative environment.
Strong organizational skills

Responsibilities

Ensures that the participant’s voice is heard, and their ideas play a prominent role in programming.
Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD transitional and rapid rehousing standards.
Provides intensive case management; ensures participant receives regular engagement in services.
Responsible for collecting necessary documents to obtain and maintain housing, identification documents, income changes, changes in household, etc.
Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
Develops specialized knowledge related to service delivery database systems within the organization.
Attends intakes, housing orientations, lease-ups, and ongoing educational opportunities for participants in VOA Programs.
Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.
Assists with community-wide outreach to identify eligible participant households presenting substantial barriers to housing stability.
Utilizes the OneHome system as required by funding sources.
Assist clients in their search for housing, filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.
The Case Manager facilitates the delivery of appropriate services for participant households as indicated by relevant service modalities.
Demonstrates knowledge of resources, a passion for serving the youth and justice involved population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
Provides housing navigation and processes referrals for participating households.
Assists in conducting needs-based assessments if needed in the community.
Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households.
Assists in relocating youth as needed and securing emergency housing
Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
Clearly documents all client interactions along with required eligibility and demographic information.
Obtains and maintains literal homelessness documentation.
Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
Facilitates the referral, intake, and orientation process for new YTP households.
Ensure housing for all participating households is compliant with program standards.
Completes housing quality inspections, rent reasonableness and fair market rent (FMR) assessments.
Performs job responsibilities in accordance with the Social Work Code of Ethics.
Performs all other duties as assigned.