Case Manager

Vivent Health•Chicago, IL

About The Position

The Case Manager will be an integral part of Vivent Health's healthcare team, providing comprehensive and compassionate case management services to clients. This role involves collaborating with healthcare professionals and others as needed to address clients’ medical, social, and emotional needs, ensuring they receive the highest quality of care. Vivent Health is dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences, enabling employees to have a meaningful impact in communities and the lives of the patients served. The organization emphasizes equity practices, professional growth opportunities including cultural competence and unconscious bias training, collaboration on an inter-disciplinary team within an integrated HIV care and prevention model, and the delivery of quality patient care leading to positive health outcomes.

Requirements

Bachelor's degree in Social Work, Psychology, or a related field, or equivalent lived experience if permittable by funder.
Valid Government Issued Driver’s License required.
Familiarity with coordinating and managing patient care plans, ensuring comprehensive and integrated services.
Experience in providing effective crisis intervention services to individuals facing medical, social, or emotional challenges.
Ability to learn multiple databases and software systems.
Strong interpersonal and communication skills.
Empathy and understanding of diverse cultural perspectives.
Ability to work independently and collaboratively within a team.
Problem-solving and decision-making abilities.
Commitment to upholding ethical standards and confidentiality.

Nice To Haves

Previous experience in case management.
Experience working in healthcare and social service systems.
HIV experience in a healthcare environment or social services setting.
HIV experience in a not-for-profit environment.

Responsibilities

Mainly works with clients who go to non-Vivent Health Clinics for HIV care.
Main coverage for Case Manager on Duty.
Conduct thorough assessments of clients' medical and psychosocial needs to develop individualized case management plans.
Collaborate with healthcare providers to coordinate and facilitate the delivery of medical services, ensuring a holistic approach to patient care.
Assist clients in accessing community resources, social services, and support programs to enhance their overall well-being.
Act as an advocate for clients within the healthcare system, ensuring their voices are heard and their needs are met.
Provide timely and effective crisis intervention services, offering support to clients facing medical, social, or emotional challenges.
Maintain accurate and up-to-date documentation of case management activities, adhering to organizational and regulatory standards.
Work closely with interdisciplinary healthcare teams, including physicians, nurses, and mental health professionals, to achieve optimal health outcomes for clients.
Provide health education and support to clients, empowering them to actively participate in managing their healthcare.
Assist team members in coverage and assist other service lines when necessary (examples include food pantry, prevention, telehealth rooming, front desk).
Other duties as assigned.
Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.