Case Manager -
About The Position
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. East Concourse Older Adult Center: Hosting spaces where new friendships are made, creating opportunities for older adults to thrive, connect and explore, providing support to successfully navigate life.
Requirements
- Bachelor’s degree with minimum 2 years’ experience working with older adults, preferably in a community-based setting.
- One-year of case management or relevant work experience is preferred.
- Knowledgeable of elder rights, entitlement programs, and local community resources.
- Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
- Knowledgeable of business software including Microsoft Suite, Salesforce, etc.
Responsibilities
- Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
- Manage a caseload
- Monitor and document client progress toward service plan goals
- Documents all interactions with, or on behalf of, clients
- Maintain familiarity with program resources available on-and-off site
- Provide group counseling as assigned by the program director
- Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers.
- Conduct regular case conferences with clients and service providers as required
- Complete program reports on a monthly basis, or more frequently as required
- Act as program contact person for inquiries concerning clients
- Assist with the supervision of paraprofessional staff
- Supervise office functions in supervisor’s absence as assigned
- Review, sign off on, service plans and psycho-social assessments as assigned
- Provide information and referrals to other social services agencies.
- Report to, and meet, with supervisor on a monthly basis
- Conduct home visits and other field work, as required.
- Perform additional duties as assigned.
- Manage a caseload for a diverse client population.
- Conduct intakes and assessments, develop service plans with clients, conduct assessments and follow-up with service plan
- Meet and follow-up with clients weekly
- Conduct workshops, events and group activities
- Lead or co-lead support group or educational workshop, promoting engagement and community.
- Meet program goals and outcomes
- Enter program activities in the agency database, Peer Place, Salesforce
- Strong understanding of aging-related issues and available community resources.
- Provide crisis management, if needed
- Assist program specialist in creating monthly activities calendar for program
- Conduct home visits and field visits when necessary
- Conduct outreach to enroll clients and/or when necessary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
