Case Manager

Goodwill Southern Rivers•Columbus, GA

12d•Onsite

About The Position

The Department is currently seeking a Case Manager to support and join our Columbus Education and Training Center. Goodwill Industries of the Southern Rivers, Inc.’s Case Manager responsibilities include assisting trainees in meeting their ISP (Individual Service Plans) goals by monitoring behavior, following a daily training schedule, actions, decision-making skills, communication skills, and completed work assignments. The role also involves facilitating daily class sessions on essential characteristics of being a good worker and supporting job retention, including job searching, resume writing, interviewing, career advancement, money management, organization, handling stress, and conflict resolution. The Case Manager will complete intake paperwork, generate monthly progress reports, and document SOAP notes and case notes based on observations. Additionally, the position involves training workforce development clients on daily responsibilities and hard skills in various industries, providing referrals to community resources, communicating with referring caseworkers, and staying knowledgeable about curriculum task outlines. The role requires researching client diagnoses for work accommodations, individualizing training for non-traditional clients, attending resource fairs, and exploring technology for work accommodations or training maximization for people with disabilities. Other duties may be assigned by the Education and Training Center Manager.

Requirements

Bachelor’s degree from an accredited college in Counseling, Psychology, Social Work, Education, or a related field
Minimum 4 years of progressive work-related experience
Ability to think critically, evaluate, and make decisions without immediate supervision
Be able to support the design, development, and implementation of new instructional programs
Strong communication skills and ability to work with a diverse population
Good driving record and a personal vehicle

Nice To Haves

Master’s degree in Vocational Rehabilitation, Counseling, Psychology, Social Work, or an Education field
Previous work experience in workforce development, occupational skills training, case management, or a related field

Responsibilities

Assists trainees in meeting their ISP (Individual Service Plans) goals by monitoring behavior, following a daily training schedule, actions, decision-making skills, communication skills, and completed work assignments
Facilitates daily class sessions on essential characteristics of being a good worker and supports job retention, including (but not limited to): how to job search, resume writing, interviewing, job retention, career advancement, money management, organization, handling stress, and conflict resolution
Completes intake paperwork before the client starts in training
Generates a monthly progress report for individual clients
Completes SOAP notes and case notes based on observations of trainees in a classroom and hands-on training environment
Trains workforce development clients on daily responsibilities and hard skills in a variety of industries (retail, food service, customer service, janitorial, warehouse, and administrative)
Provides clients with referrals to community resources outside of the Goodwill services
Communicates with the referring caseworker/case manager to collaborate on the best action plan
Maintains knowledge and understands curriculum task outlines
Research the client’s diagnosis to plan for work accommodations properly
Individualizes and varies training for non-traditional clients
Attends resource fairs and events to promote services
Explores technology to create work accommodations or maximize training for people with disabilities
Other duties as assigned by the Education and Training Center Manager