Case Manager

Mountain Home Montana • Missoula, MT

6d • Hybrid

About The Position

Mountain Home is seeking a Case Manager (CM) to enhance the outcomes, experiences, and overall value for the families we serve. The CM will provide comprehensive case management services to young mothers, adolescents, and children, connecting them to essential medical, social, educational, vocational, and recreational services. Additionally, the CM will serve as an advocate, supporting families in building their independence and increasing their self-sufficiency within the community. This role is pivotal in ensuring that families receive the resources and support necessary to thrive. The ideal candidate has a passion and talent for helping others, communicating clearly and compassionately, and has the ability to connect and empathize with individuals, including diverse and marginalized populations. They are detail-oriented, efficient, and highly organized. They remain calm in high-stress situations and are able to work without direct supervision. They are trustworthy, dependable, relatable, and friendly. The ideal candidate is familiar with social services in the Missoula community, has knowledge of mental illness and treatment, has two or more years of experience providing case management or similar services, and has a bachelor’s degree in social work or human services or a related field.

Requirements

• Bachelor’s degree in social work, psychology, rehabilitation counseling, education, vocational rehabilitation, or a similar field and/or related experience
• At least 2-3 years of experience in supported employment, vocational rehabilitation, mental health services, or related fields.
• Experience working with individuals with mental health conditions, disabilities, or other barriers to employment is strongly preferred.
• Familiarity with the Individual Placement and Support (IPS) model or similar evidence-based employment programs is preferred.
• Certification in Supported Employment (CESP) or related credentials are a plus
• CPR/First Aid certification (or willingness to obtain it within a designated time frame) is preferred.
• Any state-specific licensure or certification (e.g., Licensed Professional Counselor, Licensed Social Worker) is preferred but not required, depending on program needs.
• Familiar with social services in the Missoula community
• Experience providing services to young adults with special needs, severe emotional disturbances, and/or cognitive or developmental delays.
• Uphold professionalism by maintaining high ethical standards, engaging respectfully with colleagues and participants, and contributing to a supportive, equitable, and inclusive environment.
• Recognize the connection between traumatic experiences and behavioral, physical, and mental health conditions, including substance use. Acknowledge that trauma-informed care takes a strengths-based approach to create supportive and appropriate environments for individuals who have experienced trauma.
• Honest, genuine, and tactful in interactions. Committed to the mission and the communities served; actively listen to understand the underlying needs behind concerns and collaborate to develop effective solutions. Communicate clearly, professionally, and with cultural sensitivity, fostering mutual respect and understanding. Ability to engage with all stakeholders and put people at ease—especially across lines of difference—reflects professionalism, empathy, and commitment to inclusive communication.
• Strong organizational and time-management skills, including the ability to manage a caseload, track information accurately, meet documentation and billing timelines, and prioritize competing demands. Reliable in maintaining scheduled hours and completing required tasks. Plan work intentionally to stay within deadlines and focus on activities that best support client care and program needs.
• Strong stress tolerance, the ability to stay calm and composed under pressure; emotional control, with the capacity to regulate emotions and respond thoughtfully to challenging situations; and flexibility, by adapting to change, embracing new perspectives, and adjusting to evolving circumstances.

Nice To Haves

• Familiarity with the Individual Placement and Support (IPS) model or similar evidence-based employment programs is preferred.
• Certification in Supported Employment (CESP) or related credentials are a plus
• CPR/First Aid certification (or willingness to obtain it within a designated time frame) is preferred.
• Any state-specific licensure or certification (e.g., Licensed Professional Counselor, Licensed Social Worker) is preferred but not required, depending on program needs.

Responsibilities

• Providing direct support to clients, including assistance with paperwork, goal planning, and skill-building.
• Maintaining accurate and timely client documentation, including dates, times, and progress notes for all meetings, in the electronic health record system.
• Building rapport with clients while maintaining professional boundaries at all times
• Providing services primarily in the community or clients’ homes
• Providing staff with client history/special requirements and hosting team meetings
• Making referrals to other services such as mental health services, parenting, etc.
• Communicating with clients’ therapists for care coordination and treatment planning
• Providing transportation and serving as an advocate for clients at appointments
• Completing and overseeing the discharge process for all assigned clients
• Meeting and maintaining billing hours expectations and documentation timelines
• Attending meetings and training as required and meeting regularly with their supervisor
• Other appropriate and job-related tasks as assigned

Benefits

• medical
• dental
• vision
• short-term disability
• Aflac services
• life insurance
• accrued paid time off
• employee assistance program (EAP)
• opportunities for training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level