Case Manager - Norwalk

Counseling and Research Associates, Inc.•Norwalk, CA

26d•$26 - $32•Hybrid

About The Position

The Case Manager provides person-centered, recovery- and resiliency-oriented case management, rehabilitation, outreach, care coordination, and resource linkage to clients and families across Agency programs. Services may be delivered in clinic, home, school, community, telehealth, and other approved settings based on client need, preference, level of care, and program requirements.

Requirements

Bachelor's degree in psychology, Social Work, Child Development, Human Services, Sociology, Counseling, or a related field preferred. Equivalent relevant education and experience may be considered when permitted by contract and program requirements.
Valid California Driver's License, proof of automobile insurance, good driving record. Driving is an essential function of the position.

Responsibilities

Maintains an assigned caseload and provides individualized case management based on client strengths, needs, acuity, goals, and level of care. Coordinates behavioral health, medical, substance use, housing, benefits, education, employment, legal, and community support. May serve as Primary Care Coordinator when required by the assigned program.
Participates in persistent, culturally and linguistically responsive outreach, engagement, re-engagement, and warm handoffs. Follows applicable LACDMH timelines and requirements for referral, enrollment, transfer, and disenrollment.
Collaborates with clients, families/caregivers when applicable, and the treatment team to identify behavioral health, functional, housing, substance use, physical health, safety, benefits, educational, employment, and natural-support needs. Contributes to person-centered care planning and supports CANS, LOCUS, Child and Family Team (CFT), and other required level-of-care processes as applicable.
Provides rehabilitation and skill-building interventions within scope to strengthen coping, daily living, communication, self-advocacy, community functioning, recovery, and resiliency. When assigned to High Fidelity Wraparound (HFW), participates in services consistent with the individualized plan of care, CFT process, and applicable fidelity standards.
Assists clients with housing, benefits, basic needs, transportation, identification documents, and community-resource linkage. Supports housing assessment, planning, retention, landlord communication, Coordinated Entry, and Managed Care Plan/community support when required. The position does not guarantee housing or financial assistance.
Uses recovery-oriented, trauma-informed, and harm-reduction approaches to support clients with co-occurring mental health and substance use needs. Provides screening support, education, and linkage within scope, including connection to SUD treatment or medication-assisted treatment when indicated. Coordinates access to psychiatric, primary care, and medication services without performing duties outside scope.
Provides crisis prevention, de-escalation, stabilization, coordination, and follow-up within training and scope. Promptly communicates changes in risk, obtains higher-level clinical or emergency support when needed, and follows mandated reporting requirements, incident reporting procedures, and Agency safety protocols.
Provides field-capable services in approved settings based on client preference, clinical determination, and program requirements. Meets applicable service-frequency, face-to-face, field-based, caseload, and scheduling expectations, including increased field service for intensive levels of care when required.
Participates in treatment planning, supervision, case consultation, staff meetings, CFT meetings when applicable, and care transitions. Coordinates with multidisciplinary team members, schools, child welfare, justice partners, hospitals, Managed Care Plans, housing providers, county partners, and other authorized providers.
Completes accurate and timely documentation of services, outreach, care coordination, referrals, progress, and incidents. Meets applicable productivity, outcome, data-reporting, quality assurance, audit, and program-monitoring requirements. When providing an evidence-based practice, follows required training, certification, fidelity, and data-collection standards.
Maintains confidentiality, professional boundaries, and compliance with HIPAA, Medi-Cal/SMHS, LACDMH, ethical, and Agency requirements. Completes required orientation, supervision, continuing education, and assignment-specific training or certification, including HFW or FSP-ICM requirements when applicable.
Maintains a safe workplace, follows Agency and OSHA safety requirements, promptly reports hazards, injuries, or incidents, and performs other duties consistent with the scope and responsibilities of the position as assigned.
Performs other duties consistent with the scope and responsibilities of the position as assigned.