Case Manager

Just Compassion of East Washington County • Tigard, OR

8d • Hybrid

About The Position

The Enhanced Rapid Re-Housing Case Manager provides housing-focused case management to households experiencing housing crises. This position supports participants in quickly resolving housing barriers, securing permanent housing, and maintaining long-term housing stability.

The Case Manager works with participants, landlords, community partners, and internal teams using a Housing First, low-barrier, harm reduction, trauma-informed, and participant-centered approach. This position ensures services are delivered in alignment with Just Compassion policies, Washington County Department of Housing Services requirements, HMIS standards, and applicable laws and regulations.

Requirements

• High school diploma, GED, or equivalent experience.
• Experience working with individuals or households experiencing homelessness, housing instability, or other crisis situations.
• Strong communication, organization, documentation, and interpersonal skills.
• Ability to manage competing priorities in a fast-paced, housing-focused environment.
• Proficiency with Microsoft Office, Google Workspace, cloud-based systems, and client databases; HMIS experience preferred.
• Ability to maintain confidentiality, professional boundaries, and sound judgment when working with sensitive participant information.
• Valid driver’s license, proof of automobile insurance, and reliable personal vehicle for site visits and housing navigation.
• Commitment to equity, cultural responsiveness, trauma-informed care, Housing First principles, and Just Compassion’s mission.

Nice To Haves

• Bilingual or multilingual abilities, including Spanish, Russian, or other languages commonly spoken by participants.
• Bachelor’s degree in Social Work, Human Services, or a related field.
• Previous experience providing housing-focused case management, supportive services, or Medicaid-funded services.
• Experience with rapid re-housing, housing navigation, landlord engagement, or financial assistance programs.

Responsibilities

• Provides housing-focused case management to households experiencing housing instability or homelessness.
• Supports participants in identifying housing barriers, developing housing plans, and securing permanent housing.
• Provides financial assistance coordination for rent, move-in costs, and other eligible housing-related expenses.
• Maintains timely, accurate, and complete documentation in HMIS and other required systems.
• Collaborates with internal teams, landlords, community partners, and service providers to support participant progress and housing stability.
• Conduct outreach and engagement activities to identify and connect with eligible participants.
• Complete intake and assessments to determine participant needs, eligibility, and housing barriers.
• Assist participants with housing search, unit identification, housing applications, landlord communication, and move-in coordination.
• Provide financial assistance for rent, move-in costs, and other eligible housing-related expenses in accordance with program guidelines.
• Ensure proper documentation and compliance with financial assistance protocols.
• Develop and implement individualized case management plans that support participant goals and housing stability.
• Provide ongoing case management, advocacy, resource connection, and supportive services based on participant needs.
• Participate in regular case conferencing to support participant progress and service coordination.
• Collect, maintain, and upload eligibility documentation into HMIS.
• Enter timely, accurate, and complete case notes, service documentation, participant updates, and required data into HMIS.
• Monitor data quality and maintain accurate participant records.
• Maintain confidentiality, professional boundaries, and participant dignity at all times.
• Comply with Just Compassion policies, Washington County program standards, HMIS requirements, and applicable regulations.
• Communicate proactively with supervisors regarding workload, participant needs, housing barriers, operational challenges, and emerging concerns.
• Apply trauma-informed, culturally responsive, Housing First, low-barrier, harm reduction, and participant-centered practices in all interactions and services.
• Perform additional duties as assigned in support of program operations and participant services.

Benefits

• Medical, dental, and vision insurance plans
• Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members
• Individual Retirement Account (IRA) retirement savings option
• Paid time off (PTO) for eligible employees
• Paid sick time in accordance with Oregon law
• Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable
• Wellness time to support overall employee well-being
• Eleven (11) paid holidays annually
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED