Case Manager

OPARC • San Bernardino, CA

21h • $26 - $27 • Hybrid

About The Position

The Licensed Programs Case Manager is responsible for coordinating and managing person-centered services for assigned Oparc participants through the development, implementation, and monitoring of Person-Centered Plans (PCP) and Individual Service Plans (ISP). In Licensed Programs, this role facilitates ongoing assessment and progress monitoring, and maintenance of accurate and compliant records in accordance with Developmental Disabilities Services (DDS), Community Care Licensing (CCL), and Regional Center standards. Deliver personalized, high-quality services through regular participant engagement and close interdisciplinary collaboration with families, care providers, and Regional Center partners. Provide advocacy, guidance, resource coordination, solution-focused support to remove barriers, and promote the highest level of skill development to help participants achieve greater success, independence, and alignment with their personal goals and preferences.

Requirements

• Must be at least 21 years of age
• Associate’s degree in social work, Human Services, Business Administration, or related field, or minimum of one (1) year managerial experience.
• Knowledge of Title 17, Title 22, DDS, Regional Center and FLSA regulations.
• Demonstrates basic competency in behavioral support strategies and the implementation of person-centered intervention techniques.
• Organizational, communication, and leadership skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook, Teams) and video conferencing platforms; ability to learn Oparc's internal documentation systems.
• Must possess and demonstrate a basic level of oral and written communication skills.
• Ability to handle emergencies and make quick decisions.
• Knowledge of regulatory compliance and safety standards.
• Problem-solving and conflict resolution skills.
• Ability to pass a Department of Justice (DOJ) background check and fingerprint clearance, complete TB test, pre-employment physical, and provide proof of required immunizations (as applicable).
• Valid CA driver’s license, proof of current vehicle insurance, must have a clear driving record, and two (2) years of driving experience.
• Reliable transportation to travel and attend off-site meetings.
• Must be able to work in outdoor environments, which can include, but is not limited to allergens, excessive heat, excessive cold, excessive humidity, dampness or chilling, excessive noise and/or slippery and uneven walking surfaces and indoor warehouse-type settings that may lack heating, air conditioning, and have concrete flooring.
• CPR, First Aid, and Crisis Intervention (e.g., CPI) certifications — or ability to obtain upon hire.

Nice To Haves

• Bilingual (Spanish, ASL, etc.).

Responsibilities

• Manage a caseload of approximately 40 participants.
• Coordinate and document annual, semi-annual, and quarterly meetings with participants and support team members to review progress on objectives.
• Maintain participant records in accordance with Department of Developmental Services (DDS), Community Care Licensing (CCL), and Regional Center standards.
• Review intake documents to screen prospective participants for program admission.
• Collaborate within the team to develop initial service plans and program schedules for new participants.
• Develop Person Centered Plans (PCP) and One-Page Descriptions, or use the existing PCP to guide the direction of the program. Based on the PCP, develop Individual Service Plans (ISP) and other assessment forms in collaboration with participants, staff, care providers, and Service Coordinators.
• Provide direct floor coverage and ratio support as needed in response to staff absences, ensuring participant safety and continuity of program operations.
• Facilitate Interdisciplinary Team (IDT) meetings as needed to assess changes in the individual's condition, address emerging concerns, coordinate services, and ensure the program continues to meet the individual's needs.
• Use participant feedback and satisfaction data to assess service quality, identify trends, and report improvement opportunities to management.
• Assist participants with concerns related to their daily activities.
• Act as a liaison to care providers, staff, and Regional Center Service Coordinators regarding participant needs, wants, and desires.
• Monitor participants’ health, medical, and behavioral concerns via tracking forms.
• Provide participant caseload coverage for assigned back-up case manager in their absence as directed by the Program Manager.
• Act as a liaison and advocate on behalf of all participants.
• Maintain and regularly update the Participant Documents Tracker to ensure all participant records, assessments, authorizations, medical documentation, and regulatory requirements are current, complete, and accurately reflected in each participant's case file.
• Monitor document expiration dates and ensure timely follow-up for renewals, updates, and compliance requirements to maintain regulatory and organizational standards.
• Complete exit paperwork for participants no longer receiving services and conduct a 6-month follow-up on their status from the date of exit.
• Provide program oversight and supervision in the absence of the Program Manager and Assistant Program Manager.
• Team with the Program Manager, Assistant Program Manager, and direct staff to develop and research resources for daily activities related to participant goals and Individual Service Plans.
• Collaborate with the support team to develop, implement, and monitor behavior intervention plans, vocational training plans, and community integration plans.
• Ensure coordination of program services, prepare written assessments, program plans, and evaluations for assigned caseload.
• Assist in assuring quality services are provided to participants per the Program Design.
• Assist with training of new staff as directed by the Program Manager.
• Work with staff and care providers to assess participant progress, evaluate the effectiveness of service plans, and adjust as needed.
• Utilize an Oparc vehicle and/or personal vehicle to transport participants to and from program and community activities when applicable based on program site.
• Complete 40-hours of specified healthcare training within 12 months of hire (only ADC-Monte Vista).
• Complete 40-hour Registered Behavior Technicians (RBT) or medical training within 12 months of hire (only ADC- Monte Vista & Summit Services programs).
• Learn, adapt, and apply changes in the use of agency technology as they occur.
• Assist in reviewing and communicating recommendations for any serious incidents.
• Attend mandatory staff meetings, participant support meetings, and other assigned meetings.
• Assist with the safety, instruction, and supervision of all participants.
• Be aware of and report safety concerns related to programming and participant care and supervision.
• Adhere to all safety regulations.

Benefits

• Able to work in both indoor and community-based environments.
• Able to support individuals during community outings, job coaching, and/or volunteer activities.
• Able to lift up to 25 pounds by self and up to 150 pounds with one other person.
• Assist with physical transfers, if necessary.
• Able to push a wheelchair with a seated participant up to one (1) mile.
• Standing, walking, sitting, pushing, bending and pulling required.
• Squatting and repetitive motion may be necessary.
• Use chemicals in accordance with manufacturer’s labeled instructions.
• Adhere to the proper care and responsible use of Oparc issued property, tools, and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree