Case Manager

FORTUNE SOCIETY INC•New York, NY

1d•Onsite

About The Position

The Case Manager will be responsible for screening, assessing, counseling, and linking homeless and formerly incarcerated participants with mental illness, substance use, and/or HIV/AIDS histories to appropriate transitional and permanent housing. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core cultural value so that none of us should be measured against the worst things we have done. Case Manager must actively listen to participants to fully understand their housing needs, concerns, and potential barriers. This skill is essential in building trust, ensuring appropriate referrals, and developing effective housing plans tailored to everyone’s situation. Case Manager should possess a strong understanding of a wide range of housing programs, subsidies, and resources, including those offered by government agencies and non-profit organizations. This knowledge enables them to guide participants through the housing process, make appropriate referrals, and advocate effectively on their behalf. Demonstrates active listening skills by using empathy and reflection to effectively engage a diverse client population. Apply high-quality, evidence-informed engagement strategies to address client needs, while exhibiting strong interpersonal skills and the ability to build meaningful connections.

Requirements

High school diploma/GED required; some college preferred
Minimum of two years’ experience working with individuals impacted by HIV/AIDS, substance use, and/or criminal justice involvement
Experience serving clients, at-risk youth, and other disenfranchised populations (individuals in recovery are encouraged to apply)
Strong organizational, follow-up, and leadership skills
Excellent verbal and written communication skills
Proficiency in Microsoft Word and related computer applications
Ability to motivate disenfranchised populations to engage with and obtain needed social services
Valid driver’s license with a safe driving record

Nice To Haves

Relevant personal experience is a plus.

Responsibilities

Conduct intake interviews and needs assessments of newly released individuals and clients eligible for transitional housing services
Create individualized treatment plans for each client.
Document all client services, including successful and unsuccessful outreach attempts.
Conduct crisis intervention with clients, as needed
Effectively collaborate internally within all Fortune Society departments to ensure ongoing communication and quality care.
Follow-up with referral agencies regarding client progress.
Assist and prepare documents for permanent housing placement.
Submit completed packets to the Housing Specialist.
Perform and document room inspections.
Mediate issues that may affect the physical and mental health of the clients.
Assist clients in obtaining all necessary documentation to facilitate benefits application process.
Complete and submit clients’ application to appropriate benefits provider agency (e.g., HRA, Social Security)
Provide ongoing counseling, supportive services needed to achieve goals stated in client treatment plan.
Facilitate support groups and community meetings
Enter all client services in the agency’s proprietary database, as well as in the appropriate contract funder databases, if applicable
Prepare and submit reports on client intake and discharge activities