Case Manager -(Criminal Justice-Client Monitoring) San Francisco

Sentinel Offender Services, LLC•San Francisco, CA

10h•$27 - $27

About The Position

The Case Manager provides services to a contracted Department by managing an assigned caseload of offenders serving an alternative sentence of electronic monitoring. The role is primarily responsible for comprehensive case management and enforcement of restrictions ordered by the Sheriff’s Department. The Case Manager orients participants, explains program rules and sentence requirements, establishes permitted activities and monitoring schedules, and monitors compliance through appointments and activity reports. The role also installs or inspects monitoring equipment, investigates potential violations, communicates noncompliance to the referring agency, maintains auditable case files, and may testify in court. This is a full-time position scheduled Monday through Friday, 3:00 p.m. to 11:00 p.m., with flexibility in work schedules as needed. Pay is $27.00 per hour. Candidates hired before Sentinel’s December 2026 integration into Allied Universal Electronic Monitoring will initially be Sentinel employees under Sentinel’s current employment and benefit programs, and will transition to Allied Universal Electronic Monitoring as part of the integration.

Requirements

High school diploma or equivalent.
Reliable transportation to ensure attendance at work.
Ability to work Monday through Friday, 3:00 p.m. to 11:00 p.m., and flexibility with work schedules if needed.
Effective communication with Department personnel, judges, program participants, and Sentinel personnel.
Effective customer service skills.
Ability to work independently and maintain an effective and efficient level of service.
Ability to use Microsoft Office applications and other Windows-based programs.
Ability to comprehend and communicate detailed information.
Ability to prepare written reports and maintain accurate records.
Strong presentation and persuasive skills.
Time management skills to meet tight deadlines related to program equipment installation.

Nice To Haves

Criminal justice-related experience or education.

Responsibilities

Conduct participant program orientations and communicate program rules, regulations, and contract requirements.
Recover monitoring devices from the field.
Set participant guidelines and requirements, including permitted activities and electronic monitoring schedules.
Conduct weekly or bi-weekly participant compliance appointments; collect, review, and interpret activity documentation; verify compliance; adjust schedules as needed; and prepare case-file and sentencing-department reports and notices.
Review and interpret daily participant exception reports and investigate activity that may violate sentence requirements.
Install or visually inspect participant electronic monitoring equipment at the Sentinel office or local jail.
Testify in court regarding participants who have not met program requirements.
Advise the referring agency when participants are not complying with program requirements.
Recommend that the Department remove non-compliant participants from the program.
Maintain an auditable case file for each managed participant.