Case Manager (Tuesday to Saturday)

American Addiction Centers•Grand Prairie, TX

About The Position

The Case Manager manages treatment services for an assigned patient caseload, including coordination of care, program engagement, advocacy, behavior intervention, transitions between levels of care, aftercare, follow-up, and discharge planning. The role communicates with Counseling, Utilization Review, and other departments to support comprehensive care for adults experiencing addiction and co-occurring mental health disorders. The Case Manager also works with an interdisciplinary team to help patients achieve recovery and wellness while respecting their rights, confidentiality, and individual recovery needs. The position requires maintaining accurate, timely documentation in accordance with company policies, state requirements, accreditation standards, and professional ethical guidelines. The Case Manager may facilitate life skills and recovery groups, respond to behavioral concerns and crises, coordinate aftercare resources, and participate in treatment meetings, supervision, training, and staff meetings. A state-recognized IC&RC alcohol and drug counseling certification, or intern SUD counselor certification, at CADC II or above is required. The posting prefers a bachelor’s degree in a related behavioral science field and requires at least two years of relevant experience.

Requirements

State-recognized IC&RC alcohol and drug counseling certification, or intern SUD counselor certification, at CADC II or above.
At least 2 years of experience in behavioral healthcare and/or substance abuse recovery.
Experience in behavioral health treatment, including group facilitation, behavior intervention, community liaison work, and case management for people diagnosed with a substance use and/or mental health disorder.
Knowledge of electronic health record software and documentation.
Knowledge of ASAM criteria.
Ability to read, write, and interpret written information; type documentation; present information to groups; and participate in meetings.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to perform the listed essential duties satisfactorily, with reasonable accommodations as applicable.
Ability to sit at a desk for prolonged periods and lift up to 15 pounds.

Nice To Haves

Bachelor’s degree in Behavioral Sciences, such as Human Services, Social Work, Psychology, or a related field, from an accredited university.

Responsibilities

Perform case management duties in accordance with scope of practice, state laws, substance use treatment board requirements, and professional ethical guidelines.
Maintain an assigned patient caseload.
Provide and document weekly coordination of care to improve treatment adherence and follow-up, including contacting providers, collecting medical records, and coordinating post-treatment appointments and services.
Complete aftercare assessments, discharge plans, and required contacts within policy timelines.
Maintain and document communications with Business Development representatives and coordinate professionally with referral sources, families, legal contacts, monitoring programs, EAPs, and employers as needed.
Facilitate life skills and recovery groups as assigned.
Provide and document weekly patient sessions addressing recovery stability, prescribed treatment, coordination and transitions of care, behavior intervention, and discharge planning.
Manage and document patient behavioral concerns and crisis situations as needed.
Attend weekly treatment team meetings as assigned for the caseload.
Address aftercare needs involving ongoing treatment, MAT, transitional housing, employment, transportation, support groups, community resources, healthcare appointments, and other support services.
Complete or manage timely transmission of treatment documentation for FMLA, short-term disability insurance, releases of information, and other outside agency reports as needed.
Ensure documentation is timely and meets policy, licensure, accreditation, and service standards.
Communicate efficiently with other departments to support patient care.
Follow State Department standards, facility accreditation requirements, and AAC policies and procedures.
Identify and address potentially harmful situations and report patient or safety concerns to the assigned counselor and Clinical Director.
Maintain professional boundaries, uphold the company code of ethics, respect patient rights, and respond to patients’ individual recovery needs.
Communicate professionally in writing and verbally with staff, patients, and families.
Participate in clinical supervision, training, and staff meetings.
Work collaboratively with the interdisciplinary team and other departments to ensure quality of care.
Demonstrate dependability and adaptability with patients and staff.
Protect confidential patient and company information and comply with HIPAA and 42 CFR Part 2.
Maintain required professional certification and continuing education without lapse, holds, suspensions, or investigation.
Assist in monitoring and managing the patient community as a therapeutic milieu.
Perform other tasks assigned by the direct supervisor within scope of practice.