Case Manager (Tuesday to Saturday)

American Addiction Centers•Grand Prairie, TX

About The Position

The Case Manager manages treatment services for an assigned patient caseload, including initial and ongoing coordination of care, program engagement, advocacy, behavior intervention, transitions between levels of care, aftercare, follow-up, and discharge planning. The role collaborates with Counseling and Utilization Review teams to help ensure patients receive comprehensive care addressing issues that may affect recovery. The Case Manager coordinates with patients, providers, families, referral sources, and community services; documents care and treatment activities; facilitates assigned life-skills and recovery groups; and helps address behavioral concerns and crisis situations. The position works as part of an interdisciplinary team, follows applicable state, accreditation, ethical, company, HIPAA, and 42 CFR Part 2 standards, and maintains patient confidentiality and professional boundaries.

Requirements

State-recognized IC&RC alcohol and drug counseling certification, or intern substance-use-disorder counselor certification; minimum CADC II or above is required.
At least 2 years of experience in a behavioral healthcare field and/or substance-abuse recovery field.
Experience in behavioral-health treatment, including group facilitation, behavior intervention, community liaison work, and case management for individuals diagnosed with a substance-use and/or mental-health disorder.
Knowledge of electronic health record software and documentation.
Knowledge of ASAM criteria.
Ability to read, write, and interpret written information; type documentation; present information to groups; and participate in meetings.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including prolonged sitting at a desk and lifting up to 15 pounds.

Nice To Haves

Bachelor’s degree in Behavioral Sciences, such as Human Services, Social Work, or Psychology, or another related field from an accredited university.

Responsibilities

Perform case management duties in accordance with the designated scope of practice, state laws, substance-use treatment board requirements, and professional ethical guidelines.
Maintain an assigned patient caseload.
Provide and document weekly coordination of care to improve patient adherence to treatment and follow-up care, including contacting providers, collecting medical records at admission, and coordinating post-treatment provider connections and appointments.
Complete aftercare assessments, discharge plans, and required contacts within policy timelines.
Maintain and document communication with Business Development representatives and coordinate professionally with referral sources, family, legal contacts, monitoring programs, employee assistance programs, and employers as needed.
Facilitate assigned life-skills and recovery groups.
Provide and document weekly patient sessions addressing recovery stability, adherence to prescribed treatment, care coordination, transitions, behavior intervention, and discharge planning.
Manage, address, and document patient behavioral concerns and crisis situations as needed.
Attend weekly treatment-team meetings as assigned for the caseload.
Address aftercare needs involving ongoing treatment, medication-assisted treatment, transitional housing, employment, transportation, support groups, community resources, healthcare appointments, and other support services.
Complete or manage the timely transmission of treatment documentation for FMLA, short-term disability insurance, releases of information, and other outside-agency reports as needed.
Ensure documentation is timely and meets company policy, licensure, accreditation, and service standards.
Communicate with other departments to support patient care.
Follow State Department standards, facility accreditation requirements, and company policies and procedures.
Identify, evaluate, and address potentially harmful situations involving patients, and report patient or safety concerns to the assigned counselor and Clinical Director.
Follow the company code of ethics and maintain professional boundaries with patients.
Respect patient rights and demonstrate understanding of each patient's recovery needs.
Communicate professionally in writing and verbally with staff, patients, and families.
Participate in required clinical supervision, training, and staff meetings.
Work with interdisciplinary teams and other departments to ensure quality of care.
Demonstrate dependability and adaptability with patients and staff.
Maintain confidentiality of patient and company information and comply with HIPAA and 42 CFR Part 2.
Maintain required professional certification and continuing education units without lapse, holds, suspensions, or investigation.
Assist in monitoring and managing the patient community as a therapeutic milieu.
Perform other tasks assigned by the direct supervisor within the scope of practice.