Veteran Services - (SSVF) Full-Time Case Manager

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

7d•$30 - $30•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is seeking a full-time Case Manager for its Supportive Service for Veteran Families (SSVF) team. This program, funded by the U.S. Department of Veterans Affairs, aims to provide supportive services to very low-income Veteran families who are currently housed or transitioning into permanent housing. The SSVF program offers eligible Veterans and their families a range of services including Case Management, Transportation Services, Child Care Services, Rental Assistance, and Resources and Referrals. The SSVF Case Manager position operates on a 4x10 schedule. Full-time employees working 30 or more hours per week are eligible for a comprehensive benefits package.

Requirements

Bachelor’s degree in social work or a related field is preferred.
Three years of experience working with the homeless population or experience working in alcohol/drug recovery programs is highly preferred.
Active or previous military service is highly preferred.
Demonstrated ability in record-keeping.
Good written and verbal communication skills.
Knowledge of problems unique to women, minorities, persons with disabilities, substance abusers, low income, and the general homeless population.
CPR and First Aid training within ninety (90) days of the employment date and recertification as necessary.
T.B. testing annually.
A valid California driver’s license.
Ability to meet the organization’s insurance guidelines.
Must be able to travel to all counties within our service area.
Must be willing to drive a personal vehicle with mileage reimbursement.
Excellent oral and written communication skills.
Ability to assist and motivate other people.
Organizational skills.
Analytical and decision-making ability.
Statistical and mathematical skills.
Computer Skills.

Nice To Haves

Bachelor’s degree in social work or a related field.
Three years of experience working with the homeless population.
Experience working in alcohol/drug recovery programs.
Active or previous military service.

Responsibilities

Develop a case management plan to assist SSVF participants in developing the skills necessary to stabilize in permanent housing.
Provide records and services in compliance with SSVF policies, regulatory, and funding source requirements.
Maintain positive relationships with program clients, Volunteers of America staff, the Veterans Administration, and all community service agencies.
Create and maintain case management files on each participant, including personal information, educational and job skills, short- and long-term plans to become self-sufficient, outcomes of all referrals to outside agencies, and documentation of the participant’s progress and assistance in removing obstacles to set goals.
Monitor progress toward achieving established goals through regular communication, including monthly home visits.
Complete a needs assessment with each applicant to assess housing barriers and means to mitigate the obstacles.
Assist with budgeting and money management in securing disability entitlement as needed and provide assistance in securing all viable income sources.
Provide crisis management as needed and mediate conflicts with landlords upon move-in.
Complete SSVF recertification paperwork quarterly or when participant status changes.
Complete all discharge paperwork in a timely fashion.
Develop a Housing Stabilization Plan that meets the client’s goals and assists in fulfilling the plan.
Provide resource information and appropriate case planning specific to any participant who has physical or mental impairment.
Assist client in accessing and finding housing/employment.
Participate in Volunteers of America and outside training sessions.
Perform other reasonably related duties as assigned by the Case Manager Supervisor.
Act as a liaison between clients and community service agencies to meet client needs.
Maintain a list of all available community services and providers.
Assure a safe, non-judgmental environment for the clients.
Maintain positive, professional relationships with clients and staff.
Participate in agency and outside training sessions.
Maintain files on each participant, including all SSVF eligibility information and short- and long-term plans to maintain and improve self-sufficiency.
Document progress and assistance in removing obstacles to set goals.
Provide routine documentation of coordination and follow-up of all areas.
Provide records and services in compliance with agency policies, regulatory, and funding source requirements.
Maintain daily, clear, and thorough communication with the Case Manager Supervisor on all areas of responsibility.
Document and report all client concerns and/or infractions that can impact the program’s security.
Secure approval for exceptions to standard policy.
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
Perform reasonably related duties as assigned by the Case Manager Supervisor.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.