Case Manager, KnoxWorx

KNOXVILLE LEADERSHIP FOUNDATION•Knoxville, TN

6d•Onsite

About The Position

The KnoxWorx Case Manager is a full-time position dedicated to providing support, guidance, and connection for program participants as they pursue professional goals. The Case Manager is the primary point of contact for participants while active in training and into follow-up periods. This position will provide direct coordination of services and opportunities for participants available within the KnoxWorx Program and in the community, through partnership. This position will work with KnoxWorx participants who have dropped out of high school and/or are justice-involved.

Requirements

Bachelor’s degree or equivalent experience
Experience with case management role and individuals with current/past legal involvement
Strong time management, organization, administrative and interpersonal skills
Strong knowledge of community resources preferred
This position transports program participants. A driving record will be reviewed by our insurance company. Any violations need to be discussed during the interview process
Adaptability: adapts to changes in the work environment, manages competing demands and can deal with foundation growth, frequent change, delays, and unexpected events
Analytical/Problem Solving: Gathers and analyzes information skillfully, resolving problems in timely manner
Communication: maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. Strong written and oral skills
Planning/Organizing: prioritizes and plans work activities, uses time efficiently and develops realistic action plans
Quality control: demonstrates accuracy and thoroughness and monitors own work to ensure quality

Responsibilities

Maintain an ongoing caseload of program participants in active programming as well as follow-up periods, acting as the primary point of contact between participant and the KnoxWorx program.
Guide and conduct comprehensive intakes and assessments as well as develop a personalized Individual Development Plan (IDP) for each participant accepted into the KnoxWorx program. Goals included will be related to health, housing, transportation, training, career pathways, employment and more.
Build strong rapport with participants meeting at regular intervals to evaluate progress towards all goals outlined in the IDP making modifications, as needed, with a commitment to their progress and success.
Assist participants navigating barriers, including re-entry barriers to employment alongside participants transitioning from area detention centers into the Knoxville community. Coordinate supportive services directly, or through referrals.
Assist participants in building support networks with other peers, mentors, training providers, employers and family. Proactively work with participants to address personal and professional barriers to employment.
Commitment to successful participant training, working closely with KnoxWorx Training Staff to support and guide participants to be successful in training environments. This may include processing feedback from trainers with participants, reinforcing areas needing growth.
Commitment to successful participant placement, working closely with KnoxWorx Placement Staff and initiating effective connections and onboarding for participants to further training (post-secondary, on-the-job etc) and/or employment opportunities. Provide ongoing support for retention.
Work closely with staff from other KLF Programs (Counseling and Resource Center) to support participant work in trauma, addiction, mental health and other significant barriers as it relates to case management plan goals and program outcomes.
Process all inquiries and applications in a timely manner.
Maintain accurate and up-to-date files and electronic records for all program participants; assist leadership and grants teams with reporting as needed.
Perform other duties as assigned