Case Manager

CMHA Durham•Oshawa, ON

3d•Hybrid

About The Position

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years. During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Requirements

Post-secondary education in a related area of study (i.e., mental health, social sciences or human services) and a minimum of one-year related experience or equivalent combination of education and experience
Sound knowledge of the Mental Health Act, Health Care Consent Act, social service benefits and related legislation in Ontario
Ability to develop and maintain a positive therapeutic relationship with clients
Ability to develop and maintain positive relationships with community partners and represent the agency in a professional manner at all times
Ability to acquire and utilize community resources effectively to meet client needs
Excellent communication (written and verbal) skills
Ability to work with individuals of diverse backgrounds
Ability to organize and present information
Flexibility to change
Ability to work independently when necessary
Ability to think critically and creatively
Valid Ontario Driver’s license, access to a dependable vehicle in safe working order and appropriate insurance coverage
Works a variable work schedule, which may include evenings and weekends, as required
Knowledge of MS Office 365 (Word, Excel, PowerPoint, Access and Outlook), as well as the internet

Responsibilities

Participates as a member of a high-performance team managing an assigned caseload of mental health clients within the CHO program residences
Processes client intakes and reviews assessment information by identifying goals and preparing individualized supportive client care plans that promote long-term stability and growth
Develop, implement, evaluate and revise treatment goal plans in collaboration with clients and team members
Ensures that clients understand CMHA Durham services and agree to the expectations related to CHO services using appropriate service agreements
Works with clients in one-on-one and/or group situations teaching life skills that promote sharing of responsibilities associated with reaching their goals to move onto independent housing
Provides case management services in a respectful individualized, supportive and flexible manner
Provides support services to clients assisting with scheduled appointments, arranging transportation to appointments and/or accompanying clients to appointments, as necessary
Supports clients to establish and foster peer supports and natural family connections
Establishes supportive therapeutic relationship with clients and advocates for, and with, clients
Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care
Document’s client contacts, creates daily logs, summaries and completes reports in a timely manner, as outlined in the CMHA Durham policies and procedures
Performs other tasks as assigned by management
Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention procedures.
In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety.
Report client safety incidents and suggested improvements to manager or delegate.
Attend, participate in team meetings and all employee meetings
Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events
Participate in quality improvement activities at the team/program level