Case Manager

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

1d•$24 - $50,004•Onsite

About The Position

The Case Manager is an integral part of a human service team at Community Housing Innovations (CHI), a not-for-profit organization dedicated to supporting social and economic independence. This role involves developing and executing service and care plans for residents, fostering a supportive and empowering environment to promote stabilization, independence, self-reliance, and skills development. The Case Manager is responsible for implementing and updating these plans, coordinating direct services and referrals to external providers, and monitoring resident behaviors and practices to ensure appropriate quality services are delivered according to organizational principles and program requirements.

Requirements

High School Diploma or GED required.
Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings.
Excellent verbal and written communication skills.
Proficiency in English required.
Basic competency in MS Word, Excel, Outlook and the internet.
Ability to formulate simple financial budgets.
Ability to make unit visits (walk distances, climb stairs, etc.).
Ability to prioritize, make appropriate decisions and judgment calls.
Experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.

Nice To Haves

Bachelor’s degree in social work or psychology.
Experience with immigrants and immigration issues.
Multi-lingual and Spanish proficiency.

Responsibilities

Ensure residents receive appropriate quality services per organizational principles and program requirements.
In coordination with Social Worker (if available), design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents.
Coordinate linkages to external and community-based services.
Collaborate with other service providers and external organization to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long-term stability.
For family sites: coordinate with Recreation Team (if available on site) to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed.
Develop and maintain a resource network for referrals as related to service needs of residents.
Meet with residents in assigned caseload at least once a week to assess progress with service and care plans.
Modify plans as needed.
Conduct weekly room inspections to ensure healthy hygiene and housekeeping.
Coordinate with Social Workers and/or Treatment Team to mitigate behaviors that compromise the health and safety of residents.
Design discharge plans to ensure continued enrollment and participation in public benefits and service linkages to community-based organizations are in place.
Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements.
Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs.
Coordinate with Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programs if applicable.
Document interactions and communications with and on behalf of residents in CARES and AWARDS.
Perform other duties as assigned by supervisor and Program Director.