Case Manager
About The Position
The Case Manager will develop and facilitate the essential case plan components that provide our guests with the resources to attain the goal of life transformation and self-sufficiency. Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people”. The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.
Requirements
- Bachelor's degree in behavioral sciences, social work, or related field with a minimum of 2 years of related experience OR High School Diploma or GED with a minimum of 3 years of related experience.
- A valid driver's license is required.
- Excellent time management skills and ability to multi-task in a high stress environment.
- Ability to communicate effectively in both orally and in writing.
- Proficient in Microsoft programs including Word, Excel and Outlook and the ability to learn proprietary computer programs.
Nice To Haves
- Prior experience working with or serving homeless families preferred.
- Fluency in Spanish, both verbal and written, a plus.
Responsibilities
- Develops, maintains, and tracks individualized case management plans that outline services, objectives, and outcomes for assigned caseload.
- Performs case management activities, including but not limited to: Intake assessments and evaluations to identify services and needs; Coordinates emergency, legal, medical, transportation, mental health, and other internal support services for guests as needed; Establish program goals and priorities; Provides ongoing case management support to guests through in-person meetings, phone calls, home visits, written correspondence, and virtual communication; Refer residents to essential services such as housing, county benefits, education, and other external services, as needed; May facilitate program classes and trainings; Coordinating plan implementations with other staff.
- Intervenes and de-escalates volatile and hostile situations on the premises, coordinating with security and emergency personnel as needed.
- Conduct random drug testing and room inspections, as needed.
- Maintains client records and submit weekly/ monthly-related case management documentation.
- Collaborates with management to develop, track, and report program and guests KPI’s to align with department goals.
- Prepares and process formal organizational and guest correspondence and documentation, including sensitive, confidential, official, and legal communications.
- Assist with volunteer supervision.
- May travel as required to support training, client services, and program related needs.
- Conduct other tasks and projects assigned by direct supervisor.
- Commitment to URM mission, vision, and core values.
- Encourage guests in their faith and growth in Jesus Christ.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
