Case Manager

Bayaud Enterprises, Inc.•Quinte West, ON

3d•Onsite

About The Position

The Case Manager provides trauma-informed, housing-focused case management to families residing at the Tamarac Family Emergency Non-Congregate Shelter. This role supports residents in identifying housing barriers, developing individualized stability plans, engaging in wraparound services, and connecting to resources that promote long-term housing stability, income growth, health, safety, and self-sufficiency. The Case Manager maintains accurate documentation, collaborates with internal and external partners, and helps ensure services align with Housing First, HOST Shelter Standards, and Bayaud Works’ commitment to dignity, equity, and resident-centered care.

Requirements

Minimum 2 years - experience in case management, housing navigation, or human services.
Experience (1 year) with HMIS or similar data systems preferred.
Experience (1 year) working with families experiencing homelessness preferred.
Bilingual (Spanish/English) required.
Must be able to pass a background check for work with families and vulnerable populations.

Nice To Haves

Associates degree in Social Work, Human Services, or related field preferred; equivalent experience considered.
Valid driver’s license preferred but not required.

Responsibilities

Provide housing-focused case management services, including intake, assessment, service planning, referrals, follow-up, and stabilization support.
Assess resident strengths, housing barriers, service needs, income needs, benefits eligibility, and other factors impacting stability.
Develop and update individualized housing stability and employment plans with clear goals, action steps, timelines, and measurable progress.
Support residents with housing navigation, applications, vital documentation (immigration documentation), landlord communication, benefits, employment resources, health care connections, and other community-based supports.
Use trauma-informed, culturally responsive, strengths-based, and Housing First practices to promote dignity, autonomy, and resident engagement.
Maintain accurate and timely documentation in HMIS, OneHome/Community Queue, case files, service trackers, and other required systems in alignment with HOST and program standards.
Participate in case conferencing, team meetings, peer learning, and coordinated service planning with shelter staff and community partners.
Drive/transport clients to facilities and other required events as needed.
Advocate with landlords, housing providers, service agencies, schools, school enrollment, DPS, and other partners while supporting residents in building self-advocacy skills.
Support crisis intervention, de-escalation, harm reduction, and creative problem-solving in accordance with program procedures.
Assist with program compliance, monitoring, reporting, data quality, and continuous quality improvement efforts.
Follow all shelter standards, grievance procedures, confidentiality requirements, professional boundaries, safety protocols, and assigned training expectations.
Must complete all Mandatory Trainings required by position.
Maintain a caseload of approximately 30 households or fewer while providing consistent engagement and individualized support.
Obtaining a minimum of 75 touch points per month, with a goal of 4 touch points per household each month.
Must follow expectations of hitting HOST standards of metric goals.
Perform other duties as assigned by the Lead Case Manager, Program Manager, or designated leadership.