Case Manager (CSH; Bilingual Preferred)

Interfaith Works • Rockville, MD

15h • Hybrid

About The Position

The Community Supportive Housing Program provides permanent supportive housing to formerly homeless individuals and families in subsidized scattered-site apartments using the Housing First model. The program is designed to lower barriers to housing so that highly vulnerable and chronically homeless individuals and families can gain permanent housing. Supports from the Case Manager include coordination of care, life skills development, and tenancy support. Referrals to outside providers for assertive community treatment and other behavioral health services are also integrated with the support HIP provides. The Case Manager is responsible for a caseload of about 20 residents with whom they must meet at least twice per month.

Requirements

• Bachelor's degree in social services related field.
• Two years direct service experience working with individuals who are homeless and have disabilities, which include mental illness, substance use disorders, medical conditions, and cognitive impairments.
• Understanding of trauma-informed care and the Housing First model.
• Experience with crisis intervention, including assessing for and responding to individuals with suicidal and homicidal ideation.
• Ability to manage multiple responsibilities efficiently.
• Ability to work independently and with a team, collaborating with other Interfaith Works programs and departments.
• Excellent written and oral communication skills.
• Proficiency with Microsoft Windows and Office365, in addition to Outlook, Word, Excel, and PowerPoint.
• Clean driving record mandatory (Case Manager may have to transport clients to appointments).

Nice To Haves

• Master's degree in Social Work, Counseling, or Psychology preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Works with the Program Director and multidisciplinary team in a manner that is trauma-informed to ensure residents have the individualized support they need to maintain housing.
• Build rapport and meet with clients in order to assess their on-going needs and to make referrals for services that will help them maintain housing.
• Provide a wide variety of client services such as referrals and resources, life skills training, health maintenance, medication monitoring, transport to essential appointments, etc.
• Update client charts and files regularly, documenting every client communication. This information must be entered into a Homeless Management Information System (on-line HMIS database).
• Meet with apartment managers and landlord to ensure stability of client in the residential environment and negotiate new leases on an annual basis.
• Complete annual certification documents for the County.
• Conduct home inspections minimum once per month.
• Maintain communication with Montgomery County, landlords, and building management companies; and assist with required record keeping.
• Attend meetings held by the County including monthly teaming meetings, and as needed, Housing Prioritization meetings.
• Attend weekly supervision and staff meetings.
• Participate in Interfaith Works meetings, including monthly Case Management & Vocational meetings, and other activities.
• Other duties as assigned.

Benefits

• 14 paid holidays
• 21 days of PTO
• access to subsidized medical, dental, and vision costs for employees and their families
• employer paid long-term disability insurance
• life and ad&d insurance
• option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more
• Employee Assistance Program (EAP) at no cost to them

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees