Case Manager

Calcasieu Parish Police Jury • Human Services, LA

22h

About The Position

This is the third of five levels in the Human Services series. Incumbents identify available resources for clients, track client progress and participation. Responsibilities may include providing direct service to clients, ensuring services adhere to policies, rules and regulations, processing changes to client status, assessing client needs, referring clients to additional community resources and social services, tracking client progress, and performing the duties of the lower level. The Case Manager provides guidance and information to clients utilizing Parish services.

Requirements

• Associate's Degree; or, High School Diploma or General Education Degree (G.E.D.) and two years clerical or case manager experience; or, five years related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Valid Driver's License as per State law or requirement.
• Case management techniques
• Applicable Federal, State, and local laws, rules, and regulations
• Applicable legal documents
• Customer service principles
• Recordkeeping principles
• Client confidentiality principles
• Computers and related software applications
• Assessing cases and clients
• Providing customer service
• Reading and interpreting legal documents
• Applying applicable Federal, State, and local laws, rules, and regulations
• Preparing reports and maintaining records
• Conducting research
• Maintaining confidentiality
• Using a computer and related software applications
• Prioritizing and assigning work
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Responsibilities

• Assesses client needs; researches, evaluates, and recommends appropriate resources; and provides direct services to clients as needed.
• Receives and reviews social service applications for completeness and eligibility; transfers cases to appropriate individuals; monitors case and client information.
• Gathers and validates personal and financial information; maintains client confidentiality and compliance with applicable laws and regulations; determines program eligibility; processes changes to client status.
• Responds to a variety of inquiries from clients and Parish departments; provides referrals to clients as necessary.
• Tracks client progress and ensures services adhere to policies, rules, and regulations.
• Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files.
• May prioritize and assign work to lower level staff; monitor the performance of lower level staff; train staff on work methods and procedures; and develop training sessions.
• Provide guidance and information to clients utilizing Parish services
• Performs other duties of a similar nature or level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree