Case Manager

Shine Bright Care•Anchorage, AK

19d•Hybrid

About The Position

Looking to hire someone with Case Management experience in the field, with a heart and attitude to serve others, please join our team if that's you! This role performs a variety of administrative functions, processes and maintains consumer files and databases, and ensures consumer files follow State and Federal Regulations.

Requirements

Must have a high school diploma or GED with 2 years’ experience in the Healthcare Field
Must be at least eighteen years of age
Must have a valid Alaska Driver’s License
Must be able to pass a Criminal Background Check
Must have a high level of interpersonal skills to handle sensitive and confidential situations.
Position continually requires demonstrative poise, tack, and diplomacy
Must be able to interact and communicate with individuals at all levels of the organization.
Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)
Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
Strong interpersonal skills and customer service
Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
Knowledge of various Microsoft software applications, such as MS Word, Ms Excel.
Must type 65 wpm
Multi-line phone, copiers and fax machines
Effective written and oral communication skills
Ability to consistently be at work and on time
Ability to maintain a confidential working relationship
Excellent personal organizational skills
Ability to follow oral and written instructions
Ability to communicate effectively and maintain a positive attitude

Responsibilities

Primary contact for Consumers/Legal Representatives/Guardians and family members
Prepare documentation and attend Consumers initial and annual assessments
Process New Consumer intake documentation
Request Verification of Diagnosis (VOD) Qualifying Diagnoses Certification (QDC) from consumers doctor(s)
Request/Process Consumer supplies per request to venders (Geneva Woods ext.)
Request/Process Consumer products such as Life Line Services
Fax completed documentation to the State of Alaska to process information
Complete Consumers sample timesheet (PCA/Waiver) for signature
Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska
Assist Consumer with hiring/firing Personal Care Assistant(s)/Caregivers
Participate in consumers Fair Hearings
Write and process expedited assessments and amendments
Process incoming and outgoing transfers
Schedule and attend Home Visits with Consumers two times per year for PCA or quarterly for waiver clients
Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed.
Ensure program compliance, safety procedures contracts, and State and Federal regulations.
Handle confidential and sensitive information with poise, tact, and diplomacy
Complete Critical Incident Reports/fax to the State of Alaska within 24 hours
Organize and prioritize large volume of information and assignments, including paper and electronic filing through network server
Work independently and within a team on special and ongoing projects when necessary
Projects a positive image of organization and conduct one’s self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization.
Perform all other duties as assigned
Assist Office Manager, Executive Director and Care Coordinator Administrator and CEO as needed