Case Manager

VIACARE COMMUNITY HEALTH CENTER•Los Angeles, CA

22h•Onsite

About The Position

The Case Manager will assist patients in understanding recommendations from their healthcare providers, perform patient care functions, manage medical calls, update medical records, and support the planning of continuity of treatment. This role involves acting as a patient advocate and liaison for specialty providers and social service referrals, providing health education as requested by providers, and ensuring the timeliness of services. The position also encompasses various clerical duties, maintaining complete and accurate patient records, assisting with patient flow, and participating in team meetings and ongoing training. All duties must be performed in accordance with Via Care’s care standards and HIPAA guidelines.

Requirements

Must have a reliable automobile for use on the job
Subject to a criminal background check before employment
Valid California Driver License
Automobile insurance coverage
TB clearance, to be renewed every year
Annual Influenza Vaccination
COVID Vaccination
Case Management certificate or 1-year experience in related position
Medical Assistant training and certificate of completion
Minimum of one year experience in the medical field
Annual CPR certification – adult, child, infant, and obstructed airway – required
Ability to always demonstrate the highest level of performance and behavior standards
Ability to be a team player; support and assist team members
Ability to relate and communicate well to all cultural and ethnic groups in the community

Nice To Haves

Experience with electronic health records desired
Experience in medical front office procedures preferred
Bilingual preferred

Responsibilities

Assist patients to understand recommendations given by their health care providers
Perform patient care functions
Answer and screen medical calls
Post patient information to medical records
Provide support in planning continuity of treatment
Discharge and arrange referrals or follow-up appointments
Perform as a patient advocate and liaison for specialty providers and social service referrals
Arrange patients’ appointments for continuity of care and other referrals
Provide health education to patients per provider request
Adhere to HIPPA guidelines
Document follow-up was done on providers’ recommendations
Documents pertinent patient data
Assure timeliness of services rendered to patients
Assist with the collection of transportation vouchers/tokens
Assist with translation when necessary
Assist when necessary with back-office functions
Maintain activity/referral logs
Maintains data/logs for mammograms, Paps, STD, etc.
Generate and route data forms to the appropriate destination (billing, medical records, etc.)
Review superbill forms
Maintain and observe ergonomics safety precautions
Attend in-services and/or training
Performs clerical duties as assigned
Maintains complete and accurate patient records, including entering data into the computer, ensuring proper documentation of all procedures, and assisting with processing and billing of Managed Care, Family PACT, Medicare, Medi-Cal, CHPD, CPSP, or MHLA for patient services
Assists with patient flow including receiving/greeting patients; locating charts; checking/making appointments; answering the telephone; and referring patients to appropriate person
Follows daily/weekly/monthly assignments as directed by supervisor (Clinic Manager/LVN)
Utilization of CAIR, and VFC and other systems as directed by supervisor
Assist with immunization inventory, ordering and reporting as directed by supervisor
Assist in ordering supplies, maintaining inventory log and supply destruction log
Participate in cross-training for Front Office duties, assisting Referral Coordinator and Pharmacy Technician if needed and as directed by supervisor
Electronic lab ordering and processing lab test results per clinic policy
Assist in glucometer training for diabetic patients, as ordered by the provider
Receives and treats all patients with the utmost respect and professionalism
Performs a wide variety of clerical duties including preparing routine correspondence, filing, photocopying, faxing, answering the telephone, and directing calls as needed
Attends and actively participates in all team and staff meetings and related continuing education programs
Participate in ongoing training as required by supervisor
Performs other duties as required by supervisor