The Village - Case Manager

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

8d•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA NCNN) is seeking a full-time Service Coordinator at The Village on Sage Street in Reno, Nevada. The Village provides low-income housing for working individuals earning minimum wage or those with other income sources like social security or disability. This role is crucial in assisting residents to maintain their housing and address various barriers they may face. VOA NCNN is a large provider of social services with a mission to change individual lives, instill hope, increase self-worth, and facilitate independence through quality housing, employment, and supportive services.

Requirements

Basic knowledge and understanding of property management, fair housing, and renter responsibilities.
Ability to communicate utilizing Motivational Interviewing and Trauma Informed Care techniques is required.
Demonstrated ability to communicate and comprehend oral and written instructions.
General knowledge of issues and challenges unique to low income, homelessness, minorities, and persons with disabilities.
Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Must exhibit cultural competency.
CPR and First Aid training within (90) days of employment date and recertification as necessary.
A valid Nevada driver license and ability to meet organization’s insurance carrier guidelines are required.
Excellent verbal and written communication skills
Ability to assist and motivate individuals
High level of adaptability and flexibility
Critical thinking, analyzing information, and making reasonable decisions
Skilled in Microsoft 365 computer applications
Excellent organizational skills
Fluency in English, legible handwriting, skills in record-keeping
Ability to de-escalate crises and assist residents and staff in emergencies

Nice To Haves

A bachelor’s or A.A. in social work, human services, or related field is preferred.

Responsibilities

Work with assigned insurance-based individuals moved into housing to assist them in retaining their housing while addressing other barriers they are currently facing.
Connect with lodgers and facilitate them in successfully connecting with other services.
Maintain a strong and collaborative relationship with landlords and program partners.
Assist lodgers with purchasing basic necessities.
Counsel lodgers on how to remain stable in housing long term (through budgeting, paying bills, housekeeping, community building, transportation awareness, seeking employment opportunities and vocational skill development, increasing income, healthy socialization, and maintaining connection to services such as mental health, medical, AOD, etc.).
Perform daily work to accomplish the established objectives of the department.
Foster an environment free from ethnic or social prejudices and/or judgment.
Complete incident reports as required.
Communicate with participants, external service providers, and co-workers in a professional manner.
Respond to client questions and concerns.
Provide clients with a supportive environment.
Comprehend and adhere to ethical guidelines and confidentiality laws.
Communicate and comprehend oral and written instructions.
Report all infractions of policies to the appropriate manager.
Perform other duties as assigned.
Utilize de-escalation and conflict resolution techniques to support a safe and stable living environment.
Responsible for case management.
Complete appropriate assessments for clients’ needs.
Determine client eligibility for additional services.
Participate in outreach to locate clients.
Attend regular case staff meetings with service providers and care team to coordinate care and share updates on client progress.
Lead client-based groups and meetings, including individual one-on-one appointments.
Explain and link clients to agency and community services.
Assist clients in accessing community services when appropriate.
Act as a liaison between clients and the partnered medical provider to facilitate access to health services, coordinate care, and support follow-through on medical appointments.
Provide crisis intervention.
Inform clients of housing options.
Maintain a caseload of clients.
Ensure all intake paperwork is complete and accurate.
Request appropriate releases of information as required.
Enter client data into HMIS and Onesite accurately and within 24 hours.
Assist in transitioning clients into permanent housing.
Complete the individualized service plan with client-driven goals.
Assist participants in securing benefits and/or income through vocational training, employment services, and job readiness programs.
Order and distribute groceries on a weekly basis to participants.
Assist in oversight of site-wide food pantry operations.
Review individualized service plan with client and update as progress is made.
Advocate on behalf of the client.
Attend other agency events and meetings to collaborate with our services.
Respond to agency inquiries and return calls to other agencies within one working day.
Maintain client confidentiality.
Participate in Volunteers of America and outside training sessions.
Stay current with all Federal Fair Housing Trainings and Regulations.
Perform other reasonably related duties as assigned by the supervisor.
Responsible for training and development of new staff.
Assist in department orientation and training for new employees as requested to ensure quality work outcomes.
Identify appropriate ongoing training for both new and existing staff and report needs to management.
Maintain an above average working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.