Case Manager-HP532503

ICL•New York, NY

1d•Onsite

About The Position

Functions as part of a team providing client-centered, strength-based rehabilitation and recovery services to assigned consumers. These services relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing, and support of adults diagnosed with a mental illness, and in some instances, co-occurring substance abuse disorder. The role focuses on supporting, instructing, and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in their chosen community environments.

Requirements

Bachelor's degree in a human services field OR Associate’s Degree in a human services field and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR An equivalent combination of training and experience.
30 college credits may be substituted for 1 year of human services experience.
Committed to the active promotion of ICL values and goals.
Ability to work with consumers/residents, families, and staff in a caring and respectful manner, with due understanding of and consideration for cultural differences.
Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc.
Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL.
Basic understanding of the causes and processes of mental illness and substance abuse disorder.
Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities.
Ability to function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and consumers.
Ability to use sound judgment in identifying and solving problems and knowing when to seek assistance.
Ability to be aware of self and one’s impact on others.
Ability to learn, understand, and comply with all regulations, policies, and procedures.
Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting.
Ability to develop, evaluate, implement, and modify a case management plan, meeting all deadlines and productivity standards.
Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing.
Ability to prepare accurate and timely documentation, reports, and other written material as assigned.
Ability to work independently, and to conform to all applicable safety and accountability measures.
Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful, and to believe and help others work toward recovery.
Ability to engage in active listening, attending to what other people are saying and asking questions as appropriate.
Ability to identify the nature of problems and to participate effectively in solving problems.
Ability to report for work as scheduled on a consistent basis.
Ability to be ethical – to understand and adhere to internal and external laws, rules, and policies.

Responsibilities

Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities.
Completes and maintains consumer treatment plans, including quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications, either manually or electronically.
Provides supportive counseling in 1:1 or group formats to assist consumers in modifying attitudes and behaviors.
Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines.
Continually documents consumer treatment progress, reviews service plans, and performs follow-up to determine the quantity and quality of services provided.
Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs, and primary language.
Facilitates individualized services to the consumer that meet diverse needs and focus on the discharge-planning goal.
Documents case notes regarding significant and untoward events and contacts with mental health providers, including ICM’s and AOT’s.
Models appropriate behavior and provides rehabilitation and recovery services to assigned consumers, incorporating skills training in all areas of psychiatric rehabilitation, including the 11 restorative services.
Uses cognitive-behavioral techniques (e.g., role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals.
Encourages consumers’ adherence to medication, program, and medical appointments to help consumers meet treatment goals and maintain appointments.
Monitors medications and/or supervises individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures.
Tracks annual physical examinations and encourages follow-up.
Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer.
Functions as criminal justice liaison for consumers.
Plans, escorts, and/or arranges social/recreational, vocational, medical, and other activities for and with consumers.
Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs) and disseminates this information to consumers clearly and understandably.
Advocates on behalf of consumers with outside service providers and within ICL, and works with other team members in addressing consumer needs.
Provides substance abuse services and administers urinalysis and/or breathalyzer tests to consumers as directed.
Performs crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques.
Participates in fire drills, performs headcounts, fire-watch, and heat safety activities.
Immediately reports serious incidents, serious incident allegations, or sensitive situations to supervisors.
Completes incident reports in accordance with ICL policy.
Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure.
Performs room checks and regular inspections of the consumer's rooms to ensure safety, accountability of ICL property, and cleanliness.
Engages consumers in learning how to maintain a safe, clean, and healthy personal living environment.
Functions as liaison between consumer and facilities management department as needed.
Participates in program communication and training activities, such as shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events.
Participates in consumer community meetings as assigned.
Executes emergency plans as outlined in the policy and procedure manual.
Assists in the orientation of new personnel when requested.
Assists supervisors and managerial staff with special reports, projects, or responsibilities as assigned.
Functions as “manager on duty” or lead worker as assigned, which may include ensuring headcounts, fire watches, and heat watches are done; documentation and completion of required reports; preliminary investigation of incidents; responding to emergency situations; and ensuring coverage for the next shift.
May cover the duties of a residential or front desk counselor on a temporary basis or may cover the work of another case manager in case of short staffing.
Complies with attendance and timekeeping rules, including protocols for requesting time off and giving sufficient notice of unscheduled absences; reports reliably and regularly to work on an ongoing basis.
Complies with all applicable agency policies, including infection control policies.
May have on-call responsibilities.
Performs other job-related duties that may be assigned.