Case Manager (Anchor Village)

Ruby's Place•Alameda, CA

19d•Onsite

About The Position

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier. RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Requirements

A Bachelor’s degree in social work, human services, or a related field preferred; equivalent experience may be considered.
Minimum of two years of experience providing case management or direct services to individuals experiencing homelessness or housing instability.
Knowledge of community resources, housing programs, and benefits systems preferred.
Experience with HMIS or other data management systems preferred.
Strong communication, engagement, and organizational skills.
Ability to work effectively with individuals experiencing crisis or complex needs.
Experience working in shelter programs, drop-in centers, or outreach programs serving individuals experiencing homelessness.
Knowledge of trauma-informed care, harm reduction, and housing-first approaches
A valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.
Ability to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

Nice To Haves

Lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.

Responsibilities

Engage participants accessing Anchor Village to assess needs and identify service priorities.
Conduct intake assessments and gather relevant information related to housing history, service needs, and barriers to stability.
Build trusting relationships with participants through respectful and trauma-informed engagement.
Develop individualized service plans with participants focused on housing stability and access to supportive resources.
Provide ongoing case management support including regular meetings with participants to monitor progress and address barriers.
Assist participants in accessing community resources such as healthcare, employment services, benefits, identification services, and other supports.
Support participants in identifying and pursuing housing opportunities when appropriate.
Assist with housing applications, documentation gathering, and referrals to housing programs or rental assistance resources.
Coordinate with housing providers, community agencies, and service partners to support participants in accessing housing opportunities.
Work closely with program staff to identify participants who may benefit from case management services.
Maintain communication with advocates, site coordinators, and program leadership to ensure participants receive coordinated support.
Participate in case consultations and team meetings to discuss participant needs and service strategies.
Maintain accurate and timely documentation of participant interactions, services provided, and case plans.
Enter and update participant information in HMIS or other required data systems.
Ensure documentation meets program, organizational, and funder requirements.
Support participants in navigating complex systems and advocating for access to services and resources.
Encourage participant engagement in services and support them in working toward their identified goals.
Maintain a respectful and participant-centered approach that supports dignity and autonomy.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned.