Case Manager

Cape Cod Healthcare•Hyannis, MA

63d•Onsite

About The Position

The Case Manager is responsible for screening new admissions daily for discharge planning needs, establishing priority of visits based on screening criteria, and verifying accuracy of demographics and payer information. Patients with identified needs for follow-up are seen within one (1) business day of identification, and the Initial Assessment is completed in InterQual®. Reassessments are done every three (3) days as needed for changes in medical status, diagnosis, or caregiver. The Case Manager reviews the appropriateness of the patient’s admission and level of care needs (Inpatient and Observation) utilizing InterQual® Criteria and follows policy and procedure if the Level of Care is not met. This role initiates timely HINN Notices and letters of reinstatement, coordinates patient appeal rights under the Discharge Appeals program, and identifies patients and families who have high-risk complex psychosocial/financial and legal needs, referring them to appropriate resources. The Case Manager is responsible for utilization review on the assigned unit and facilitates third-party reimbursement by responding to third-party payer requests for concurrent clinical information in support of ongoing services by day's end. They work closely with the attending physician/interdisciplinary team to facilitate appropriate care and services, ensuring that the interdisciplinary care plan and the discharge plan are consistent with the patient’s required needs and covered services. The role participates in/facilitates unit’s daily rounds, advocates for patients through the development of effective partnerships with patient families, payers, and the healthcare team, and acts as a patient advocate communicating with patients/families regarding adverse determinations and other issues related to insurance coverage and ongoing care requirements. The Case Manager facilitates and maintains patient’s independence in decision making when appropriate, coordinates and communicates thorough and complete referral information to enhance a safe transfer of patients to other facilities or agencies, and completes all necessary paperwork based on need and regulation. They demonstrate knowledge of community resources and act as a resource to staff in providing safe and effective post-hospital care. The Case Manager participates and accurately applies approved standards of care/Care Maps and clinical pathways in evaluating and monitoring the patient’s clinical course, and participates in the development and revision of pathways. They participate in care conferences on patients across the continuum, evaluate continued length of stay of patients for appropriateness per recognized InterQual® criteria, and make appropriate referrals to the Physician Advisor if criteria is not met and resolution with the attending physician cannot be accomplished. This role identifies days at risk for denial and initiates strategies to facilitate care and accomplish discharge, and assists medical coders by obtaining necessary diagnostic and procedural information to assure appropriate reimbursement. The Case Manager maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and Infection Control standards. They maintain core/clinical competency and current knowledge of regulatory and payer requirements to perform job responsibilities and participate in education programs, in-services, and meetings as required. The role recognizes/understands the responsibility of this key position in direct support of high-quality patient care delivery regardless of assignment, measured by the accountability/initiative taken in the performance of daily duties and assignments. The Case Manager displays flexibility, cooperation, and characteristics of a team member, and consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence, and service.

Requirements

Ability to read, write and communicate in English
Current registration as a Registered Nurse in the Commonwealth of Massachusetts
Minimum of 3 years acute care experience within the past 5 years with broad clinical experience in a hospital setting or case management
Demonstrate recent knowledge/experience within past 4 years in Discharge Planning and Utilization review
Working knowledge of InterQual®, or equivalent system
Strong interpersonal and negotiation skills demonstrated by a positive attitude, pleasant, professional and cooperative demeanor, with patients, physicians, fellow employees, and insurance companies
Excellent organization and time management skills
Ability to work independently and effectively in a fast pace environment
Ability to work productively in a stressful environment and effectively handle multiple projects and changing priorities
Proficient computer skills with ability to utilize and integrate updated software systems into practice
Ability to work independently

Nice To Haves

Bachelor of Science Degree in Nursing preferred, (external applicants)
Certificate in Case Management or CPUM or specialty preferred

Responsibilities

Screen new admissions daily for discharge planning needs.
Establish priority of visits based on screening criteria.
Verify accuracy of demographics and payer information and notify admissions of corrections.
See patients with identified needs for follow-up within one (1) business day of identification and complete the Initial Assessment in InterQual®.
Perform reassessments every three (3) days as needed for changes in medical status, diagnosis, or caregiver.
Review appropriateness of patient’s admission and level of care needs (Inpatient and Observation) utilizing InterQual® Criteria.
Follow policy and procedure if Level of Care is not met.
Initiate timely HINN Notices and letters of reinstatement.
Coordinate patient appeal rights under the Discharge Appeals program.
Identify patients and families who have high-risk complex psychosocial/financial and legal needs and refer patients to appropriate resources.
Responsible for utilization review on assigned unit.
Facilitate third party reimbursement by responding to third party payer requests for concurrent clinical information in support of ongoing services, turnaround time by day end.
Work closely with attending physician/interdisciplinary team to facilitate appropriate care and services.
Ensure that the interdisciplinary care plan and the discharge plan are consistent with the patient’s required needs and covered services.
Participate/facilitate in unit’s daily rounds.
Advocate for patients through the development of effective partnerships with patient families, payers and healthcare team.
Act as patient advocate communicating with patients/families regarding adverse determinations and other issues related to insurance coverage and ongoing care requirements.
Facilitate and maintain patient’s independence in decision making when appropriate.
Coordinate and communicate thorough and complete referral information to enhance a safe transfer of patient to other facilities or agencies.
Complete all necessary paperwork based on need and regulation.
Demonstrate knowledge of community resources and act as resource to staff in providing safe and effective post hospital care.
Participate and accurately apply approved standards of care/Care Maps and clinical pathways in evaluating and monitoring the patient’s clinical course.
Participate in the development and revision of pathways.
Participate in care conferences on patients across the continuum.
Evaluate continued length of stay of patients for appropriateness per recognized InterQual® criteria.
Make appropriate referrals to Physician Advisor if criteria is not met and resolution with the attending physician cannot be accomplished.
Identify days at risk for denial and initiate strategies to facilitate care and accomplish discharge.
Assist medical coders by obtaining necessary diagnostic and procedural information to assure appropriate reimbursement.
Maintain established departmental policies and procedures, objectives, quality assurance program, safety, environmental and Infection Control standards.
Maintain core/clinical competency and current knowledge of regulatory and payer requirements to perform job responsibilities.
Participate in education programs, in-services, and meetings as required.
Recognize/understand responsibility of this key role and the responsibility this position demands in direct support of high quality patient care delivery regardless of assignment.
Comply with policies regarding dress code.
Perform other related duties as assigned or requested.
Display flexibility, cooperation and characteristics of a team member.
Consistently provide service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.