Case Manager

Hall County • Gainesville, GA

17d • Hybrid

About The Position

This position is responsible for providing administrative, clerical, and case management support to the Program Coordinator. This position prepares, updates and maintains participant files in a timely manner, maintains database for the program, provides necessary information to treatment providers, obtains necessary information from residential treatment providers for the maintenance of accuracy, schedules community service work for participants, maintains confidentiality of all participants and office information as required by federal law.

Requirements

• Two years of case management experience
• Knowledge of criminal justice, substance use disorder, mental health, and/or child abuse/neglect cases
• Familiar with HIPAA and Federal Confidentiality guidelines
• Detail-orientated
• Ability to work in a fast-paced environment under limited supervision
• Must maintain all professionally related certifications.
• Bilingual in both Spanish and English required.
• General knowledge of County organizational structure and complex Treatment Services operations.
• Demonstrated proficiency in oral and written communications.
• Extensive experience and skill in developing effective working relationships with other departments and the public.
• Demonstrated skill in developing and maintaining positive customer relations.
• Extensive skill in operating a personal computer, various software applications, Internet, multimedia programs, and calculator.
• Ability to communicate effectively both orally and in writing
• Continuously able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change.
• Continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.
• Frequently able to move about inside the office; and move/transport items up to 10lbs.
• Occasionally able to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs.
• Occasionally required to be on-call and work irregular hours.
• Regularly required to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.

Nice To Haves

• Bachelor’s degree in criminal justice, Psychology, Social Work, Business Administration or related field is preferred.
• Background in or understanding of addictions and mental health counseling is preferred.

Responsibilities

• Facilitates job search requirements for the program
• Tracks participant demographics and program status for grant reporting
• Prepares, updates, and maintains participant files in accordance with agency policy
• Maintains database for program
• Attends status review and court sessions as scheduled
• Provides and collects necessary information from treatment and residential providers to ensure accuracy
• Schedules participant community service appointments and tracks compliance
• Provides accurate reports to the Program Coordinator to facilitate fulfillments of grant objectives
• Prepares graduation which includes certificates, program, and refreshments
• Prepares court spreadsheets, certificates, cards, incentives, etc.
• Keeps track of program incentives and sanction for participants.
• Notifies participants of program sanctions.
• Responsible for accurate maintenance and timely updates of participant fee collection.
• Maintains proper documentation in database and provides this information to the team and participant.
• Prepares program deposit per agency policy.
• Schedules participant drug screening.
• Ensures accurate information regarding drug testing results and compliance.
• Assists in completing program orientation with participants, as needed
• Maintains home visits for Community Policing teams and inputs information into agency database
• Obtains necessary information from all outside agencies working with program participants for the maintenance of accurate, up-to-date files
• Serves as initial point of contact for all participant calls and office visits (medication approvals, address changes, leave requests, etc.) and keeps Program Coordinator informed of such information
• Maintains confidentiality of all offenders and office information as required by federal law
• Assists with drug testing collection, as needed
• Performs other relevant work as assigned.
• Regular and predictable attendance is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level