Case Manager

Kennedy-Donovan Center•New Bedford, MA

13d•$22 - $25•Hybrid

About The Position

The Adult Foster Care (AFC) Case Manager provides home- and community-based support services for adults with developmental disabilities and complex needs. Using a team-based approach, the Case Manager coordinates individualized services, promotes independence, and supports individuals in areas such as choice and decision-making, community involvement, household management, relationships, and personal growth. This role may be offered in a full-time, part-time, relief status that can impact FLSA status.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, Nursing, Public Administration, or a related field.
Minimum of 1 year of experience in human services, long-term supports, disability services, or a related program area.
Understanding of home- and community-based service models, AFC, Shared Living, or related MassHealth programs.
Excellent communication, organizational, and interpersonal skills.
Proficiency with Electronic Health Records (EHR), and Microsoft Office Suite.
Valid driver’s license and reliable transportation for travel.
Ability to complete all required trainings required such as CPR and First Aide.

Nice To Haves

Experience working in community-based programs.
Experience with Medicaid, MassHealth, and state funding systems.
Experience providing coaching, mentoring, or guidance to staff.
Bilingual or multilingual skills.

Responsibilities

Facilitate and coordinate AFC home placement and support services based on each individual’s needs, goals, and preferences.
Coordinate the referral, intake, assessment, and placement processes.
Assist in the development and ongoing review of Individual Care Plans (ICPs) and Individual Support Plans (ISPs).
Work collaboratively with families, caregivers, medical professionals, and community service providers to ensure coordinated and comprehensive supports.
Promote individual choice, self-expression, and personal accomplishment through person-centered practices.
Participate in planning to ensure health, safety, and overall well-being of AFC participants.
Complete and maintain all documentation as required by KDC, MassHealth, and other applicable funding agencies.
Input, track, and update information in the Electronic Health Record (iCentrix), including data entry, uploading documents, finalizing, and closing records.
Maintain compliance with regulatory timelines, documentation standards, and internal quality expectations.
Serve as a liaison with funding agencies in collaboration with program leadership.
Participate actively in staff meetings, individual and group supervision, and case reviews.
Communicate effectively with team members, individuals, caregivers, and external partners to ensure collaboration and service consistency.
Participate in professional development activities and trainings to maintain required skills and stay informed of AFC and MassHealth regulations.
Assist in outreach and program-related community engagement or fundraising activities as assigned.
Perform other job-related responsibilities as assigned by program leadership.