Case Manager

Hearts With A Mission • Coos Bay, OR

13d

About The Position

Hearts With A Mission has a great opportunity for a Case Manager in Coos County. Join our team and make a difference in our community!

ABOUT HEARTS WITH A MISSION:
Hearts With A Mission serves at-risk youth and families, by providing shelter, educational support, counseling, family reunification, transition planning, and elder companion care all with a faith-based approach.

The Hearts With A Mission Case Manager (CM) works as part of an inter-disciplinary service team with participating clients. This position will assess needs and support clients in developing an Individual Service Plan or Care Plan to accomplish their desired goals. Building positive supportive relationships with clients is central to the effectiveness of this position. The CM will incorporate the community at large when connecting children, youth, families and seniors. The CM plays a vital role in establishing and maintaining agency partnerships with schools, businesses, churches, and other local service agencies. The CM performs assignments with supervision or independently, requiring initiative and judgment in conduct of work. All work is performed in compliance with organizational guidelines and policies, as well as all applicable laws.

Requirements

• Knowledge of general record keeping practices and procedures.
• Knowledge of Oregon DHS Mandatory Reporting.
• Knowledge and application of stress management and wellness practices.
• Knowledge of current and relevant cultural and human diversity.
• Knowledge of the organization’s rules, regulations, procedures, Mission, Vision, and Values.
• Demonstrate a high level of ethics, integrity, honesty, and transparency while always upholding the Mission, Vision, and Values of the organization.
• Demonstrate a high level of professionalism, ethics, and morals.
• Clearly communicates and expresses ideas and displays good interpersonal communication skills; understands verbal and written instructions.
• Demonstrate proficiency using a PC, tablet, or other device(s) with Microsoft Office products.
• Demonstrate good moral character and integrity, including honesty, fairness, respect for the rights of others, and respect for local, state, and federal laws.
• Demonstrate qualities to work well with children, adolescents, families and seniors. Qualities include empathy, sensitivity, flexibility, emotional maturity, compassion, and a good sense of humor.
• Ability to function as a role model while fostering an environment of inclusiveness and client empowerment.
• Ability to deal with frustration and conflict while demonstrating respect to persons with differing lifestyles and philosophies.
• Ability to apply initiative and judgment in performance of work assignments.
• Ability to exercise strict confidentiality.
• Ability to manage multiple programs or projects, frequently and simultaneously.
• Ability to remain calm and in control in high-stress, intense situations.
• Ability to effectively present information and respond to questions from diverse groups, which includes the ability to present in public meetings.
• Ability to work as part of a strong, supportive team providing services and links to service agencies for at-risk clients.
• Ability to establish and maintain effective working relationships with all members of the organization, stakeholders, and the general public.
• Ability to pass a pre-employment background check.
• Ability to maintain an acceptable driving record, reliable transportation, and proof of valid auto insurance.
• Demonstrate dependability, reliability, and accountability to include punctuality and attendance.
• Bachelor’s Degree in Education, Social Work, Psychology, or a related field, OR an equivalent combination of education and experience.
• Minimum of two (2) years’ experience working with at-risk clients.
• Valid Oregon driver’s license at time of hire.

Nice To Haves

• Master’s Degree in Psychology, Sociology, Human Services, or a related field.
• Bilingual in English/Spanish

Responsibilities

• Promote Hearts For Seniors and Safe Families for Children programs through recruitment and publicity strategies and campaigns.
• Recruit volunteer companions, mentors, host homes, and Circles of Support to ensure they are appropriately matched.
• Assist with interviews and vetting of volunteers.
• Assist in the supervision, training and supporting of volunteers.
• Assist Program Coordinators to develop, implement, and monitor training programs for volunteers.
• Recognize volunteers by organizing and implementing celebration events.
• Receive referral calls and provide initial screening/assessment to determine eligibility.
• Consult with Program Coordinator or Regional Director about referrals and coordinate all aspects of service delivery.
• Provide Initial Intake Assessment, Re-Assessments, meeting requirements for paperwork, and timelines for completion.
• Involve all individuals connected with clients that will provide a Circle of Support, which may include parents/guardians, family members, case workers, pastors, mentors, host homes, and other professional staff.
• Facilitate development of an Individual Service Plan or Care Plan with each client, focusing on meaningful goals and measurable objectives/outcomes.
• Network with local community resource providers to create a referral base and resource network.
• Maintain regular and ongoing communication with all local schools when appropriate.
• Attend relevant community resource and information sharing groups.
• Develop, expand, and maintain relationships across multiple agencies to establish good working relationships internally and externally.
• Establish community partnerships for the purpose of providing internships, job shadowing, and volunteer opportunities for clients.
• Document all client interactions and group activities with appropriate progress notes.
• Develop and maintain systems to track data and outcomes across programs.
• Write and deliver reports as required and/or requested.

Benefits

• Generous Paid Time Off
• Medical Insurance
• Company paid Dental, & Vision Insurance for the employee (including affordable options for dependents & partners)
• Company paid Term Life and AD&D Insurance, plus Long-Term Disability
• 401k with Employer Match
• Chaplain Care Team - Confidential, no-cost support for employee and family
• Mileage Reimbursement
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees