Case Manager

Osborne Association Inc•New York, NY

9d•Onsite

About The Position

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments and advocate for people and principles with fierce and tenacious determination. We currently seek a full-time Case Manager to join our team at Osborne Association's Marcus Garvey Supportive Housing Developments. The Case Manager will specifically oversee medical cases and documenting complex co-occurring conditions. Marcus Garvey 1 and Marcus Garvey 2 are located in the Brownsville neighborhood of Brooklyn and have a combined 140 units of supportive housing for adults 50 years of age or older who are reentering the community from incarceration and who would otherwise be homeless or unsuitably housed. The services provided by Osborne will be designed to address all the aspects of life that a formerly incarcerated person needs to rebuild upon reentry to the community. The Case Manager will be responsible for (with particular emphasis on those with complex medical needs); design and supervision of group counseling, conducting case conferences, treatment plan reviews, and maintenance of established QA procedures; and providing trauma counseling support when needed. This position reports on-site to our office in Marcus Garvey 1 &2, located in Brooklyn, NY.

Requirements

Bachelor's degree in criminal justice, social work, psychology, or related field preferred with at least 3-5 year of case management experience within a social service environment or relevant work experience
In lieu of degree, High School Diploma or equivalent with a minimum of five years of progressive case management experience working with the criminal justice population
1-2 years of experience of trauma counseling and treatment plans for medically complex cases
Experience working with older adults with medical needs
Engaging personality and detailed oriented skills are essential
Strong oral and written communication, time management, and organizational skills are necessary
Understanding and some knowledge of working with the elder population with medical needs
Familiarity with community resources
Ability to travel locally as needed
Ability to solve problems, make decisions, resolve conflicts and actively listen
Access skills to deal calmly in crisis situations
Proven ability to work collaboratively well with diverse groups
Must be able to handle multiple tasks effectively under pressure

Responsibilities

Provide crisis intervention and stabilization as needed in the program
Manage a caseload for a diverse client population, overseeing medical cases and documenting complex co-occurring conditions
Coordinate client services with other social services, mental health, medical, employment, educational, and other providers
Provide direct client services, including outreach and screenings via videoconference or in person, intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up
Monitor and document client progress toward service plan goals
Document all interactions with, or on behalf of, clients, including emergency services and other relevant healthcare referrals
Maintain familiarity with program resources available on- and off-site
Conduct case conferences with clients, service providers, and attorneys as required
Attend court dates with clients as needed
Write brief update letters to the Court to address client progress
Report to and meet with supervisor on a bi-monthly basis or as needed for supervision
Ensure adherence to all required regulations and OTDA policies and procedures
In-person attendance is required to collaborate with co-workers
Perform other duties as assigned