Case Manager

YW Calgary • Calgary, AB

11d • Onsite

About The Position

Reporting to the Manager, Transitional Housing, the Case Manager supports women navigating the impacts of homelessness, mental health challenges, poverty, addictions, violence and abuse. This role delivers trauma-informed, client-centered case management that empowers women to thrive through emotional support, safety planning, goal setting, skills development, referrals, advocacy, and systems navigation. The Case Manager works collaboratively with the team, our clients, and community partners to foster resilience and independence, ensuring practices align with YW Calgary’s mission, vision, values and strategic priorities. This position plays a vital role in creating a safe, supportive environment where women can rebuild, rediscover their strengths and achieve long-term stability. This is a six‑month term opportunity working Sunday through Thursday, 9:00 a.m. to 5:00 p.m.

Requirements

• Bachelor’s degree in social work, counselling or related field
• Registration with relevant professional association is a requirement, e.g. ACSW
• At least 2 years of experience working with vulnerable women and populations experiencing complex mental health, addictions, family violence, trauma, and homelessness
• Current CPR and First Aid Certification, ASIST, NVCI training is required upon commencement of employment

Nice To Haves

• Strong knowledge of addictions, recovery-oriented systems of care, and housing first philosophy
• Demonstrated experience assessing complex clients, helping identify various needs and strengths and creating case plans using a client centered approach
• Experience supporting and referring clients to appropriate resources in the community
• Cultural competency and experience working with diverse populations (including cultural diversity, vulnerable and marginalized populations, different ages and abilities, poverty, LGBTQ2++, trauma, etc.); approach work and others though a lens of equity, diversity and inclusion
• Excellent communication and relationship building skills
• Strong time management and organizational skills
• Demonstrated ability to work independently as well as part of a collaborative team

Responsibilities

• Build trusting, professional relationships using trauma-informed principles that prioritize emotional safety, choice, collaboration and empowerment
• Conduct comprehensive intake and ongoing assessments to identify client strengths, needs, risks and goals related to housing, safety, mental health, substance use, relationships and overall wellbeing
• Develop, implement and regularly update individualized case plans in collaboration with clients, ensuring plans are goal-oriented, trauma informed, and reflective of client’s evolving needs and capacities
• Formally meet with each client a minimum of one to two times per week to monitor progress, provide coaching, and ensure alignment with case plan objectives. Adjust plans as needed to reflect changing circumstances, progress or emerging risks
• Facilitate regular safety and risk assessments, developing individualized safety plans that prioritize physical, emotional, and cultural safety while empowering clients to take an active role in their own wellbeing
• Deliver ongoing crisis intervention and supportive counselling using a trauma-informed, strengths-based approach to de-escalate situations, promote self-regulation, and connect clients with appropriate supports
• Provide support to clients during times of crisis assisting with immediate response, stabilization and post-incident debriefing to promote learning, emotional safety and recovery
• Provide advocacy and systems navigation support to help clients access income supports, healthcare, mental health and addictions services, legal resources, education and employment opportunities
• Coordinate case conferences and consultations with internal team members and external service providers to ensure wraparound, collaborative care for complex client cases
• Support clients in building practical life skills, such as budgeting, communication, conflict resolution, time management, and household maintenance to foster independence and stability
• Oversee client intakes, transitions, and exits, ensuring all associated surveys, assessments, and documentation are completed accurately and within established timelines
• Provide general oversight of service delivery to ensure alignment with social work best practices, trauma-informed care principles, and ethical standards of professional conduct
• Oversee all referrals to external providers and practitioners, ensuring coordination, continuity of care, and appropriate follow-up
• Ensure excellent organization and management of all client case files, maintaining up-to-date and well-structured documentation that supports continuity and quality of care
• Support program operations by assisting with tenant-related administrative tasks such as rent collection, rent tracking and follow up as required.
• Manage front desk to cover breaks, and as needed
• Integrate equity, diversity and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s EDI strategy and values
• Understand YW Calgary’s Health, Safety and Wellness (HS&W) policies, practices and protocols; ensure work is performed safely and in alignment with YW’s HS&W culture

Benefits

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan

What This Job Offers

• Career Level: Mid Level