Case Manager (Assertive Community Treatment)

Chesterfield County • Chesterfield, VA

1d • Onsite

About The Position

The Assertive Community Treatment (ACT) team is seeking a qualified and experienced Case Manager to join our dynamic, interdisciplinary team that provides intensive, community-based services to individuals with serious mental illness diagnoses.

Requirements

• Bachelor's degree in a human services field, such as psychology, sociology, rehabilitation counseling, or a related field.
• Two years of experience in a human services field.
• Working knowledge of case management methods, practices, and procedures.
• Ability to interview clients to identify deficiencies in personal, social, economic and health needs.
• Ability to work in a multi-disciplinary team environment providing treatment and rehabilitation services.
• Ability to communicate effectively orally and in writing.
• Ability to operate a personal computer and related software and other standard office equipment.
• Ability to develop and maintain effective working relationships with internal and external customers.
• Current valid driver’s license and good driving record required.
• Based on the Virginia DMV point system, records must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months.
• Out-of-state driving records must be obtained by applicant and presented at time of interview.
• Records must reflect at least three years of history and be dated within thirty days of interview date.
• Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Nice To Haves

• Two years of experience working with individuals with mental illness preferred.
• Experience with benefits navigation, Department of Social Services/Social Security Administration systems, or case management preferred.
• Qualified Mental Health Professional certification preferred.
• Experience working for a Community Services Board (CSB) preferred.
• Experience with an electronic health record preferred.
• Knowledge of mental illness, community resources, Medicaid benefits, Supplemental Nutrition Assistance Program (SNAP), housing resources, and local support systems preferred.
• Strong organizational and time management skills for tracking deadlines, benefits cycles, and documentation requirements preferred.
• Ability to work effectively with clients experiencing homelessness, acute mental health symptoms, co-occurring disorders, or limited engagement preferred.
• Ability to collaborate in a high intensity ACT environment preferred.

Responsibilities

• Provides care coordination and assists individuals with serious mental illness to navigate benefits systems (SNAP, energy/cooling assistance, Social Security) and access community supports.
• Links clients to community resources including primary care, housing supports, dental/vision care, transportation, financial programs, and other community services.
• Tracks and monitors referrals and follow-ups.
• Facilitates care coordination and follows up with external providers.
• Works collaboratively with the multidisciplinary ACT Team to support client stability and recovery.
• Actively participates in daily ACT team meetings to share updates, plan outreach, and coordinate services.
• Documents all client contacts according to Medicaid, Department of Behavioral Health and Developmental Services (DBHDS), Community Service Board (CSB), and ACT Team requirements.
• Completes annual required paperwork with clients.
• Performs other work as required.

Benefits

• This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level