Case Manager

Hope Solutions•Richmond, CA

11d•$28 - $32•Onsite

About The Position

Hope Solutions is a non-profit agency providing permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. The Case Manager role focuses on delivering on-site case management services to seniors in an apartment complex in Richmond, CA. This includes assessing needs, facilitating access to various services (medical, mental health, recovery, financial, legal), guiding landlord relationships, and providing eviction prevention. The role operates collaboratively with housing authorities and other providers to foster housing stability and help clients achieve self-determined goals. The approach is participant-driven, strength-based, and trauma-informed, with services offered conveniently within the community and at the apartment complex. The Case Manager supports housing stability and the overall well-being of seniors, fostering resilience and making a lasting impact.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
BA degree in social work or related field; equivalent experience will be considered.
Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.
Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
Knowledge of and commitment to concepts and issues tied to social justice and housing justice.
Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.

Nice To Haves

Bi-lingual in English/Spanish preferred.

Responsibilities

Maintain awareness of culturally diverse consumer populations and perform duties with attention to cultural needs.
Maintain contact with all consumers in the caseload and provide home visits according to an identified level of need.
Perform comprehensive psychosocial, life skills, and financial assessments.
Working collaboratively with consumers, developing and monitoring progress on individual or family service plans, encouraging independent action, and/or providing aid as appropriate.
Provide Case Management support, including but not limited to assistance with budgeting, accessing needed benefits and services, accompanying consumers to mental health/medical appointments, and supporting overall housing stability.
Assure the provision of supportive mental health interventions as needed, including mental health crisis management.
Provide linkage for medical, mental health, addiction/recovery, financial, legal, and other community services as needed, and coordinate with all persons/agencies involved in a consumer’s service plan for the duration of service delivery.
On an as-needed basis, assist consumers to locate units with landlords/property managers willing to accept voucher payments and/or negotiate housing issues with existing landlords/property managers, supporting consumers to have quality, habitable homes.
With consumer permission, collaborate closely with all providers involved in supporting them to overcome issues that may place them at risk for eviction, including but not limited to behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency.
Assist with consumer certification/verification paperwork as needed.
Professionally represent Hope Solutions in all circumstances.
Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
Complete required administrative paperwork and reports in a timely and accurate manner.
Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
Document all services provided in a timely manner.
Assist with data generation for reports and funding applications as needed.
Perform other duties and responsibilities as assigned.
On-call, after-hours, and backup work may be required.