Case Manager: SPELL Program

Research Foundation of The City University of New York•New York, NY

11d•Onsite

About The Position

Case management is offered during class time and is mostly in-person. The Case Managers occasionally work when classes are not in session. The SPELL Program runs two semesters a year (Fall and Spring). There are no summer classes or summer Case Manager hours between June - August. All classes and case management take place onsite at Hunter College, unless prearranged with students via online platform. The schedule for this position is Saturdays from 9:00am - 4:00pm. There is some flexibility with the schedule and possibility of staggering in-person attendance. This schedule does not include outreach to students during the week which is done on an as-needed basis.

Requirements

Bachelor’s degree in education, social work, counseling, psychology, or a related field
At least one year of experience in case management, advising, counseling, or student support services
Experience working with adult learners, immigrants, or linguistically diverse populations
Strong interpersonal, organizational, and communication skills
Ability to maintain accurate records, complete required documentation, and reply to emails in a timely manner
Comfort using technology for data entry and communication (e.g., Google Workspace, NYSED databases, online platforms)
Ability to work onsite at Hunter College on Saturdays

Nice To Haves

Master's Degree in Social Work or Psychology
Familiarity with WIOA-funded programs and performance accountability requirements
Experience using ASISTS or similar workforce/data tracking systems
Knowledge of NYC social service systems and Workforce1 Career Centers
Bilingual or multilingual abilities (especially languages commonly spoken by NYC adult learners)
Experience collaborating with instructional staff in educational settings

Responsibilities

Advise and support English language learners in Adult Literacy classes
Counsel students on career prospects, academic goals, and personal concerns, while ensuring confidentiality
Identify and establish joint referral relationships with relevant social service agencies , community-based organizations, and with Workforce1 centers
Assess student needs and make appropriate referrals to social services and other agencies
Awareness of the barriers facing immigrants looking to integrate into the US workforce and academic environment
Provide crisis intervention when needed
Track student progress, attendance and satisfaction, while completing required data entry tasks on rosters and possibly on ASISTS database
Help students with mapping their career plans, including related academic and personal goals using EEP form
Work closely with instructors and administrative staff to meet program compliance, including the monitoring and documentation of progress and outcomes for both current and former students
Attend 14 hours of RAEN Professional Development per fiscal year
Ad hoc duties as assigned
Other duties as assigned