Case Manager (Anchor Village)

Ruby's Place•Alameda, CA

17d•Onsite

About The Position

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier. RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Requirements

Bachelor’s degree in social work, human services, or a related field preferred; equivalent experience may be considered.
Minimum of two years of experience providing case management or direct services to individuals experiencing homelessness or housing instability.
Knowledge of community resources, housing programs, and benefits systems preferred.
Experience with HMIS or other data management systems preferred.
Strong communication, engagement, and organizational skills.
Ability to work effectively with individuals experiencing crisis or complex needs.
Experience working in shelter programs, drop-in centers, or outreach programs serving individuals experiencing homelessness.
Knowledge of trauma-informed care, harm reduction, and housing-first approaches.
A valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.
Ability to complete all required background checks.
Fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

Nice To Haves

Strong commitment to preventing interpersonal violence.
Understanding of, and sensitivity to, serving diverse populations.
Excellent interpersonal skills and strong techniques for relationship building.
Belief that people should determine their own path towards healing, and an orientation towards survivor-centered services.
Go-getter who enjoys fast paced environments.
Ability to work both collaboratively and independently.
Adept at time management and highly organized with a proven ability to ensure deadlines can be met, plan, organize and execute.
Comfortable working as part of a team and an accountable collaborator.
Excels at organizing, prioritizing, and following through on multiple time-sensitive projects.
Flexible, creative, and takes initiative in handling emergencies.
Lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.
Understanding of the unique nature of a mission-driven organization.

Responsibilities

Provide direct services to individuals accessing Anchor Village (Day Center, Night Shelter & Safe Park program).
Support participants in addressing immediate needs, identifying barriers to stability, and connecting them to housing resources, benefits, and supportive services.
Work collaboratively with program staff to ensure participants receive coordinated, participant-centered support aimed at promoting stability and pathways toward housing.
Engage individuals experiencing homelessness, conducting assessments, developing service plans, and supporting participants in accessing resources that support long-term housing and overall well-being.
Engage participants accessing Anchor Village to assess needs and identify service priorities.
Conduct intake assessments and gather relevant information related to housing history, service needs, and barriers to stability.
Build trusting relationships with participants through respectful and trauma-informed engagement.
Develop individualized service plans with participants focused on housing stability and access to supportive resources.
Provide ongoing case management support including regular meetings with participants to monitor progress and address barriers.
Assist participants in accessing community resources such as healthcare, employment services, benefits, identification services, and other supports.
Support participants in identifying and pursuing housing opportunities when appropriate.
Assist with housing applications, documentation gathering, and referrals to housing programs or rental assistance resources.
Coordinate with housing providers, community agencies, and service partners to support participants in accessing housing opportunities.
Work closely with program staff to identify participants who may benefit from case management services.
Maintain communication with advocates, site coordinators, and program leadership to ensure participants receive coordinated support.
Participate in case consultations and team meetings to discuss participant needs and service strategies.
Maintain accurate and timely documentation of participant interactions, services provided, and case plans.
Enter and update participant information in HMIS or other required data systems.
Ensure documentation meets program, organizational, and funder requirements.
Support participants in navigating complex systems and advocating for access to services and resources.
Encourage participant engagement in services and support them in working toward their identified goals.
Maintain a respectful and participant-centered approach that supports dignity and autonomy.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned.