Case Manager (Homelinc)

Guest House of Milwaukee•Milwaukee, WI

3d•Hybrid

About The Position

This position is responsible for providing intensive case management and housing support for a caseload of clients with a history of homelessness, documented physical and/or mental health disabilities. Homelinc services promote maximum community independence and self-sufficiency. Services include assessment of need, documentation, service planning and service plan follow-up, referrals (including mental health and substance abuse referrals), financial resource management, and advocacy.

Requirements

Minimum of a bachelor’s degree in human services, Social Work, or Psychology; in lieu of requested degree, 4 years of related experience may be considered
One or more years of related case management experience is required.
Basic understanding of and willingness to provide services based on recovery principles, including but not limited to self-advocacy, resilience, stages of change and client self-direction and empowerment.
Demonstrate cultural competency and work with individuals from diverse economic, ethnic and cultural background in a respectful manner.
Understanding of issues relating to homelessness and mental health.
Knowledge and experience of utilizing community and housing-related resources.
Ability to plan, implement and follow through on projects relating to the position.
Skill and understanding in building management, landlord tenant relations and an understanding of housing contracts and leases.
Maintain a valid driver’s license, vehicle insurance, and reliable transportation in compliance with agency requirements.
Computer proficiency (Microsoft Word, Excel, Outlook, and Internet)
Strong organizational, planning, and time management skills
Good decision-making and problem-solving skills
Ability to manage multiple tasks often under time deadlines
Ability to critically think and work independently as well as on a collegial multidisciplinary team setting

Responsibilities

Maintains a caseload of up to 30 clients who receive subsidized housing assistance through the U.S. Department of Housing and Urban Development.
Works alongside the Lead Case Manager and Director of Community Housing to ensure all program aspects and services are in alignment with federal regulations and internal Guest House protocols.
Ensure the service plan and service delivery for each client is coordinated, monitored, and designed to support the individual in a manner that achieves the highest possible level of independence.
Ability to utilize strength based, trauma informed, recovery oriented, and culturally sensitive approach to service. Model recovery principles with the client, their family, and other providers/organizations involved in the client’s service plan.
Have a minimum of at least one monthly home visit with wellness assessment and one other documented client contact with each client to assist with basic needs and maintain all paperwork related to those individuals and the program.
Provides intensive and ongoing monitoring of clients to maintain housing stability, supports clients in self-advocacy, provides support and crisis intervention as necessary (especially with respect to mental health and substance abuse issues), and ensures adherence with program guidelines.
In collaboration with the Guest House Landlord & Lease department, provide ongoing communication with landlords and service providers to help resolve conflicts that might arise with referred clients and negotiates linkages/referrals to provide follow-up services.
Maintain and update all relevant documentation to ensure compliance with U.S. Department of Housing and Urban Development requirements, as well as agency policies and procedures.
Establish and maintain progressive partnerships with assigned clients to motivate and assist them with creating and meeting goals.
Utilize community resources that provide services such as job-readiness, literacy and GED, AODA and mental health treatment, counseling, income benefits, and driver’s license recovery.
Utilize training and continuing education opportunities offered by the Guest House and community partners.
Perform quarterly peer audits on files and documentation per program and funding guidelines.
Attend relevant and assigned agency and community meetings.
Other duties as assigned by the Director of Community Housing.