Case Manager

Commonpoint Queens•New York City, NY

10d•Onsite

About The Position

Commonpoint is hiring a Case Manager within the Adult Workforce Department. This department plays a vital role in employment and support programs serving individuals looking to obtain long-term employment. The Case Manager will assist ESOL and general adult workforce clients in following and adhering to the needs, requirements, and compliance procedures of DYCD-funded ESOL contracts. This includes registering for ESOL and basic literacy classes, conducting intakes, pre- and post-testing students, and other duties related to DYCD grant funders. The role reports directly to the Education and Vocational Training Team. In addition to assisting ESOL clients with case management needs, case managers may work with general adult workforce clients in obtaining and retaining competitive employment, connecting clients with benefits, and other duties consistent with their case management, vocational, and employment goals.

Requirements

Bachelor’s Degree in Social Work, Human Services, Education, Business, Communications, Psychology, or related field.
At least one to two years relevant experience in workforce development, recruiting, human resources preferred.
Sensitivity towards, and ability to, work with diverse individuals including, but not limited to, immigrants, young adults, single parents, English language learners and other low-income, high-barrier to employment populations.
Proficiency with databases and google software.
Ability to work collaboratively in team settings.

Nice To Haves

Bilingual in Spanish, French, Cantonese, Mandarin, or Bengali is highly preferred.
Previous experience in a Commonpoint role is a plus.
Bilingual skills are welcome.
Demonstrated experience working in a goal-driven environment to achieve monthly targets.
Demonstrated experience effectively teaching or facilitating groups and individuals to achieve a desired outcome using up-to-date techniques/methods.
Experience providing comprehensive assessment and case management services and/or helping others to large caseload desirable.
Excellent verbal and written communication and strong interpersonal skills required, ability to effectively conduct meetings, training, groups preferred.
Experience with Salesforce or other CRM databases preferred.

Responsibilities

Develop strong relationships with prospective ESOL clients to provide comprehensive case management, goal setting, and other counseling needs for class registration.
Manage pre- and post-testing for ESOL clients and assist them in navigating available schedules and class offerings.
Conduct intakes with individual clients and prospective ESOL students, ensuring all documents and files meet DYCD standards and compliance requirements.
Assist Outreach and Recruitment Departments in marketing and advertising class offerings and services to meet classroom requirements and enrollment targets.
Meet regularly with ESOL students to ensure attendance, develop individual service plans and goal setting, and assist clients in completing necessary paperwork and course requirements.
Work with the Education and Vocational Training team to achieve monthly and quarterly goals.
Ensure all classes are enrolled at 12-15 students and conduct registration follow-up as required.
Complete comprehensive vocational assessments and provide vocational counseling and referrals to appropriate skills training opportunities.
Work closely with Commonpoint management, program staff, and other instructors to coordinate services, referrals, and educational support programs.
Lead workshops and seminars focused on professional development and other education-related subjects.
Provide coaching and direct support to adults with limited work history and educational attainment.
Help participants identify and overcome professional barriers by connecting them to relevant internal and external support services.
Collaborate across departments to identify innovative strategies that help participants achieve educational and employment outcomes.
Attend and actively participate in staff meetings, trainings, and professional development opportunities.
Communicate participant progress, challenges, and successes with relevant internal stakeholders to ensure coordinated service delivery.
Complete required reporting, including progress notes, client tracking, and timely data entry in accordance with program deadlines.
Utilize data and performance metrics to monitor outcomes, track participant progress, and inform service delivery strategies.
Assist with the preparation of program reports and support funding proposal development as needed.
Assist with grant reports, funding proposals, and outcome documentation.