Case Manager

Lutheran Community Services Northwest•Everett, WA

25d

About The Position

The Case Manager provides progressive housing stability case management and advocacy for participants in Rapid Re-housing (RRH) Program. The Case Manager is responsible for accepting referrals of individuals and families who meet the U.S. Department of Housing and Urban Development (HUD) Category 1 definition of homelessness. The Case Manager will implement a rapid intake process and work with the family to develop a housing stability and rental assistance plan, conduct housing search and landlord engagement, make referrals to needed services, work with the family to modify the plan as service needs are addressed, and ultimately achieve permanent unsubsidized housing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Requirements

Associate's Degree in related field or equivalent work experience.
At least 2 years’ experience in related field.
Must have well-developed communication skills, both written and verbal.
Must have strong organizational skills.
Proficient in Microsoft Word and Excel and willingness to learn new databases.
Previous experience working with participants from diverse backgrounds and perspectives.
Previous experience in community and human services including serving homeless and low-income communities.
Previous experience proving community presentations.

Responsibilities

Accept referrals of individuals and families from Snohomish County Coordinated Entry.
Assist referred participants to verify and document RRH program eligibility and complete program application materials.
Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.
Conduct comprehensive in-depth assessments utilizing the intake, assessment and housing barriers tools.
Utilize motivational interviewing to help the participants develop a strengths-based plan of action to achieve optimal self-sufficiency.
Provide coaching and conflict resolution services to assist clients in resolving conflicts that may be endangering current or future housing including but not limited to scenarios between clients and landlords, property managers and/or friends, family and neighbors.
Assist the participants with referrals to a customized array of services that will help them achieve plan goals, including to employment, pre-employment, or life skills programs.
Help participants find and obtain safe and stable housing.
Provide assistance with completing rental applications, if needed.
Submit financial assistance requests for client rent subsidies and other approved expenses as needed.
Reassess participant eligibility at 90-day intervals to determine ongoing need for rental subsidy.
Exit participants from RRH program when they are determined to be stably housed and able to maintain stable housing without the RRH subsidy OR upon completion of 12 months of subsidized rental assistance; conduct exit interview which includes plan for maintaining stable housing without the RRH Subsidy; assist participants who are unable to maintain stable housing after 12 months in accessing other resources to maintain stable housing, including the possibility of additional RRH funds on a case-by-case basis.
Maintain up-to-date and accurate client files. The Case Manager is expected to develop proficiency in maintaining accurate client records in HMIS, the client tracking software application used by programs throughout the agency. Proficiency includes entry of data into the client record, the editing of information as needed, and the printing of reports within HMIS.
Cooperate on the collection and analysis of data related to participants.
Maintain strict confidentiality of participant information in conformance with related policies and procedures. Requires strict adherence of HIPAA standards in the office workspace to ensure confidentiality.
Participate in ongoing training and program development, and other relevant community activities as requested.
Perform related duties as assigned.

Benefits

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status