Case Manager

Zander Insurance Agency • Nashville, TN

5h • Hybrid

About The Position

Our Case Managers play a vital role in the satisfaction of our clients, guiding them through the insurance process, listening to them, and addressing their needs. They demonstrate knowledge and compassion and thrive in a fast-paced environment, helping clients protect their families. Zander is a family-and-employee-owned agency that has been in business for nearly 100 years, holds the 20-year endorsement of Dave Ramsey, and is a debt-free company.

Requirements

• Great attitude and the heart of a teacher
• Thrive in a fast-paced environment
• Reliable, adaptable, and compassionate
• Basic knowledge of Microsoft Office programs
• Typing speed of at least 40wpm
• Inbound and outbound call experience and can handle high call volume
• Ability to work from home
• Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone
• Use hands and fingers to operate, handle, and reach
• Specific vision abilities required by this job include close vision and the ability to adjust focus
• Communicate effectively in English, writing and verbally in person, via email and via telephone
• Communicate effectively via telephone for extended periods of time, up to 7 hours per day
• Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately
• Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others
• Sit & stand for extended periods of time up to 7 hours per day
• Ability to walk up and down stairs
• Physical, consistent attendance during normal working hours within a standard 40-hour workweek
• Additional hours may be required

Responsibilities

• Answering incoming calls
• Making outbound follow-up calls
• Working as the guide through the insurance process
• Meeting weekly metrics

Benefits

• Health and dental insurance paid 100% by Zander
• Meaningful work protecting families
• Employee Stock Ownership Plan after one year
• Industry-leading compensation including base salary plus bonuses
• 5% dollar-for-dollar matching on your 401(k)
• Generous paid time off
• Growth and leadership opportunities – we promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees