Case Manager

Hope Family Health•Westmoreland, TN

47d•Hybrid

About The Position

The Case Manager plays a critical role in supporting the mission and success of HOPE’s integrated healthcare by providing care coordination, advocacy, and resource navigation for individuals with behavioral health needs. This position requires strong organizational abilities, excellent interpersonal and communication skills, and a passion for mental health advocacy and community support. The Case Manager is responsible for assisting patients in accessing appropriate behavioral health, medical, and community-based services to promote improved health outcomes and overall well-being. The position works collaboratively with the behavioral health staff and community partners to ensure continuity of care and address barriers impacting treatment and recovery. This position reports directly to the Behavioral Health Services Manager.

Requirements

Bachelor’s degree in Psychology, Social Work, Human Services, Public Health, or a related field preferred.
Experience in behavioral health case management, community health work, social services, or a related field preferred.
Current Basic Life Support (BLS) certification
Strong organizational, multitasking, and time management skills.
Excellent interpersonal, communication, and problem-solving abilities.
Knowledge of behavioral health services, community resources, and care coordination practices.
Ability to work effectively with diverse populations and interdisciplinary teams.
Proficiency in electronic health records (EHR) systems and computer applications including Microsoft Word, Excel, Outlook, and internet-based platforms.
Commitment to maintaining confidentiality and professionalism in all client interactions.
Trustworthiness and integrity
Respect for patients, colleagues, and community members
Cultural humility and sensitivity to diverse backgrounds
Flexibility and adaptability in a dynamic healthcare environment
Strong work ethic and commitment to excellence
Compassionate and patient-centered approach to care

Nice To Haves

Fluency in a second language is helpful but not required.

Responsibilities

Conduct patient screenings and assessments related to behavioral health and social service needs as requested by providers.
Coordinate referrals and connect patients with appropriate behavioral health services, medical care, and community resources.
Assist patients in navigating healthcare systems and accessing support services such as housing, transportation, financial assistance, and social support programs.
Monitor patient progress and follow up to ensure identified needs are addressed and care goals are achieved.
Advocate for patients’ rights, needs, and access to services within healthcare and community systems.
Provide emotional support, encouragement, and crisis intervention assistance when appropriate.
Promote patient engagement, self-management, and adherence to treatment recommendations.
Maintain effective and professional communication with patients, providers, staff, and community partners.
Collaborate with interdisciplinary care teams to support integrated and patient-centered care.
Participate in case conferences, care coordination meetings, and organizational initiatives as needed.
Maintain accurate, timely, and confidential patient records in accordance with organizational policies and regulatory requirements.
Document patient interactions, referrals, follow-up activities, and outcomes in electronic health record systems.
Assist in identifying and addressing gaps in care through ongoing tracking and reporting.
Identify potential barriers, risks, or challenges impacting patient care and collaborate with leadership to implement appropriate interventions.
Ensure compliance with all applicable regulations, organizational policies, ethical standards, and best practices.
Participate in Quality Assurance/Quality Improvement (QA/QI) and Risk Management activities as assigned.
Performs other duties as assigned by the Behavioral Health Services Manager to support departmental operations and organizational needs.